Coverage of supply chain management processes in the literature
| Author | Customer relationship management | Supplier relationship management | Customer service management | Demand management | Order fulfilment | Manufacturing flow management | Product development and commercialization | Returns management |
|---|---|---|---|---|---|---|---|---|
| Stevens (1989) | X | X | X | X | X | X | X | |
| Cooper et al. (1997) | X | X | X | X | X | X | ||
| Lambert et al. (1998) | X | X | X | X | X | X | X | X |
| Graham and Hardaker (2000) | X | X | X | X | X | X | X | |
| Croxton et al. (2001) | X | X | X | X | X | X | X | X |
| Mentzer et al. (2001) | X | X | X | X | X | X | ||
| Duclos et al. (2003) | X | X | X | X | X | X | X | |
| Chen and Paulraj (2004) | X | X | X | X | X | X | X | |
| Martínez Sánchez and Pérez Pérez (2005) | X | X | X | X | X | X | X | |
| Lambert and Schwieterman (2012) | X | X | X | X | X | X | X | X |
| Lambert (2014) | X | X | X | X | X | X | X | X |
| Zhang et al. (2015) | X | X | X | X | X | X | X | X |
| MacCarthy et al. (2016) | X | X | X | X | X | X | X | |
| Stevens and Johnson (2016) | X | X | X | X | X | X | X | |
| Oettmeier and Hofmann (2016) | X | X | X | X | X | X | X | |
| Hofmann and Rüsch (2017) | X | X | X | X | X | X | ||
| Ardito, Petruzzelli, Panniello and Garavelli (2018) and Ardito, Scuotto, Del Giudice and Messeni (2018) | X | X | X | X | X | |||
| Büyüközkan and Göçer (2018) | X | X | X | X |
| Author | Customer relationship management | Supplier relationship management | Customer service management | Demand management | Order fulfilment | Manufacturing flow management | Product development and commercialization | Returns management |
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