Table 2 A typology of safety-related... | Emerald Publishing

Table 2

A typology of safety-related robot roles

Role type	Description	Safety-related role extension
Functional	Functional server Fulfilling orders, distributing food and medicine, cleaning, showing guests to their table	Safety supervisor Checking customers' body temperature, checking whether customers wear their face masks correctly, dispensing hand sanitizer, enforcing sufficient distance between customers in a waiting line
Information sharing	Service assistant Show customers around, answer customers' questions, provide service- or product-related information	Safety informer Informing customers about protective measures such as wearing face masks, keeping distance and the use of one-way aisles
Social–emotional	Social partner Greeting or entertaining customers. Depending on the service robot's capabilities, the interaction can range from simple and repetitive social tasks to engaging in quasi-social interactions	Safe social enabler Enabling social contact between parties via service robots that incorporate video-call technology. This social contact can be both professional and nonprofessional

Role type	Description	Safety-related role extension
Functional	Functional serverFulfilling orders, distributing food and medicine, cleaning, showing guests to their table	Safety supervisorChecking customers' body temperature, checking whether customers wear their face masks correctly, dispensing hand sanitizer, enforcing sufficient distance between customers in a waiting line
Information sharing	Service assistantShow customers around, answer customers' questions, provide service- or product-related information	Safety informerInforming customers about protective measures such as wearing face masks, keeping distance and the use of one-way aisles
Social–emotional	Social partnerGreeting or entertaining customers. Depending on the service robot's capabilities, the interaction can range from simple and repetitive social tasks to engaging in quasi-social interactions	Safe social enablerEnabling social contact between parties via service robots that incorporate video-call technology. This social contact can be both professional and nonprofessional