Scenario descriptions study 2
| Hedonic value | High | High | Low | Low | |
|---|---|---|---|---|---|
| Utilitarian value | High | Low | High | Low | |
| FLE Interaction | High FLE Interaction | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | ||
| Low FLE Interaction | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | ||
| No FLE interaction | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | ||
| Hedonic value | High | High | Low | Low | |
|---|---|---|---|---|---|
| Utilitarian value | High | Low | High | Low | |
| FLE Interaction | High FLE Interaction | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | The human employees are very helpful, and how they interact with you and your company is excellent | ||
| Low FLE Interaction | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | While you are sitting at your table, you are being served by the robot Akatar and human employees | |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | The human employees are not helpful, and how they interact with you and your company is horrible | ||
| No FLE interaction | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | While you are sitting at your table, you are being served by the robot Akatar | |
| The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly consistent and very accurate manner | The robot Akatar takes your orders and serves your drinks and food in a highly inconsistent and very inaccurate manner | ||
| While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar brings fun, for example, it makes jokes. It is also entertaining, for example, it poses for pictures. It makes the interaction with the robot Akatar very enjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | While serving drinks and food, the robot Akatar does not bring fun, for example, it does not make jokes. It is neither entertaining, for example, it does not pose for pictures. It makes the interaction with the robot Akatar very unenjoyable | ||
| You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | You have not interacted with any of the human employees and were only served by the robot Akatar | ||