Table 3 Customer experience management...

Table 3

Customer experience management model summary

Model	R	R square	Adjusted R square	Std. Error of the estimate	Change statistics
Model	R	R square	Adjusted R square	Std. Error of the estimate	R square change	F change	df1	df2	Sig. F change
1	0.744^a	0.554	0.549	0.51520	0.554	106.751	1	86	0.000
2	0.820^b	0.673	0.665	0.44380	0.119	30.899	1	85	0.000
3	0.831^c	0.690	0.679	0.43436	0.017	4.732	1	84	0.032

Model	R	R square	Adjusted R square	Std. Error of the estimate	Change statistics
Model	R	R square	Adjusted R square	Std. Error of the estimate	R square change	F change	df1	df2	Sig. F change
1	0.744^a	0.554	0.549	0.51520	0.554	106.751	1	86	0.000
2	0.820^b	0.673	0.665	0.44380	0.119	30.899	1	85	0.000
3	0.831^c	0.690	0.679	0.43436	0.017	4.732	1	84	0.032

Note(s): a. Predictors: (Constant), Virtual Interaction

b. Predictors: (Constant), Virtual Interaction, Service Interaction

c. Predictors: (Constant), Virtual Interaction, Service Interaction, Physical Interaction

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