Table 6 Results of conceptual content...

Table 6

Results of conceptual content analysis regarding missing issues in the COIs (n = frequency of concept)

Problem area	Frequent contributors	Frequent lurkers	Sporadic contributors	Sporadic lurkers
User activity	• More active participants (n = 18)	• More activity (n = 2)	• Missing active people (n = 2)	• Missing activity of other people (n = 2)
Content issues	• More topics, not only questions and answers (n = 7)	• More and more updated content (n = 4)	• Missing updated content and links (n = 3)
Missing time	• More time to contribute (n = 6)		• Missing time to use CoI (n = 3)	• No time (n = 3)
Finding relevant information	• Better search possibilities (n = 6)• Access from outside the company (n = 2)	• Easier overview about content that allows to follow a topic (n = 2)	• Better ways to search for and filter relevant information (n = 4)• Useful rating of articles (n = 2)	• Miss focus on relevant information (n = 2)
No motivation		• Do not need CoIs for own work (n = 1)		• Lack of motivation/better to ask colleagues directly (n = 4)
Missing support from management			• Support from upper management/strategy for all CoIs, rewards for higher quality (n = 2)	• Need more support from management to integrate in daily work (n = 2)

Problem area	Frequent contributors	Frequent lurkers	Sporadic contributors	Sporadic lurkers
User activity	• More active participants (n = 18)	• More activity (n = 2)	• Missing active people (n = 2)	• Missing activity of other people (n = 2)
Content issues	• More topics, not only questions and answers (n = 7)	• More and more updated content (n = 4)	• Missing updated content and links (n = 3)
Missing time	• More time to contribute (n = 6)		• Missing time to use CoI (n = 3)	• No time (n = 3)
Finding relevant information	• Better search possibilities (n = 6)• Access from outside the company (n = 2)	• Easier overview about content that allows to follow a topic (n = 2)	• Better ways to search for and filter relevant information (n = 4)• Useful rating of articles (n = 2)	• Miss focus on relevant information (n = 2)
No motivation		• Do not need CoIs for own work (n = 1)		• Lack of motivation/better to ask colleagues directly (n = 4)
Missing support from management			• Support from upper management/strategy for all CoIs, rewards for higher quality (n = 2)	• Need more support from management to integrate in daily work (n = 2)