Table 6 Feature-based NPS calculation... | Emerald Publishing

Table 6

Feature-based NPS calculation for Microsoft teams (NPS calculations of other platforms given in Appendix)

Features	Ratings					Do not know	NPS
Features	One	Two	Three	Four	Five	Do not know	NPS
Video Quality	5	31	42	58	28	201	36.24
Audio Quality	8	27	45	45	36	204	33.34
Privacy/Security	7	28	44	35	39	212	28.27
Multi-Device Support	10	19	44	40	38	214	35.51
User Friendliness of Interface	13	28	44	41	40	199	28.99
Screen Sharing	8	25	39	38	41	214	33.34
Chat Features	13	29	45	34	40	204	23.19
Host's Control	12	24	41	29	40	219	23.92
Quality of Meeting Recording	6	25	32	34	39	229	30.44
Average	10	27	42	40	38	211	30.36

Features	Ratings					Do not know	NPS
Features	One	Two	Three	Four	Five	Do not know	NPS
Video Quality	5	31	42	58	28	201	36.24
Audio Quality	8	27	45	45	36	204	33.34
Privacy/Security	7	28	44	35	39	212	28.27
Multi-Device Support	10	19	44	40	38	214	35.51
User Friendliness of Interface	13	28	44	41	40	199	28.99
Screen Sharing	8	25	39	38	41	214	33.34
Chat Features	13	29	45	34	40	204	23.19
Host's Control	12	24	41	29	40	219	23.92
Quality of Meeting Recording	6	25	32	34	39	229	30.44
Average	10	27	42	40	38	211	30.36