Table 3

Reliability and validity of measurement model constructs and items

Constructs, operational definitions and itemItem loadings
BA continuance intention–BA_CI (Bhattacherjee, 2001) (α = 0.792, CR = 0.878, AVE = 0.706)
The extent to which a user intends to continue using BA
 
I intend to continue using BA rather than discontinue its use0.857
I intend to continue using BA than any alternative means0.851
I would like to continue my use of BA0.812
Confirmation–BA_TC (Bhattacherjee, 2001) (α = 0.748, CR = 0.855, AVE = 0.664)
The degree to which a user perceives the actual performance of BA to match their anticipated performance levels after BA use
 
My experience with using BA was better than what I expected0.777
The service level provided by BA was better than what I expected0.823
Overall, most of my expectations from using BA were confirmed0.842
Satisfaction–BA_S (Bhattacherjee, 2001) (α = 1, CR = 1, AVE = 1)
The extent to which a user feels affected by prior BA use
 
How do you feel about the overall experience of BA use?1.000
Perceived usefulness–BA_PU (Bhattacherjee, 2001) (α = 0.855, CR = 0.902, AVE = 0.698)
The extent to which one expects to gain an operational or strategic advantage from using BA
 
Using BA improves my job performance0.752
Using BA increases my job productivity0.864
Using BA enhances my effectiveness in my job0.884
Overall, BA is using in my job0.836
Technological compatibility – BA_TC (Chen et al., 2015) (α = 0.769, CR = 0.866, AVE = 0.684)
The extent to which a BA consistently aligns with the needs, values and past experiences of its user
 
Using BA is consistent with our business practices0.839
Using BA fits our organizational culture0.854
Overall, it is easy to incorporate BA into our agile practices0.788

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