Top 25 priorities for change and factors
| Priority | Factors |
|---|---|
| Activity hours | Opening hours; shopping hours; evening economy |
| Appearance | Visual appearance; cleanliness |
| Retailers | Retailer offer; retailer representation |
| Vision and strategy | Leadership; collaboration; area development strategies |
| Experience | Service quality; visitor satisfaction; centre image; familiarity |
| Management | Centre management; shopping centre management; TCM; place management |
| Merchandise | Range/quality of goods; assortments |
| Necessities | Car-parking; amenities; general facilities |
| Anchor stores | Presence of anchor stores, which signify importance |
| Networks and partnerships | Networking; partnerships with council; community leadership |
| Diversity | Attractions; range/quality of shops; non-retail offer; tenant mix; retail diversity; availability of alternative formats |
| Walking | Walkability; pedestrianisation/flow; cross-shopping; linked trips |
| Entertainment and leisure | Entertainment; leisure offer |
| Attractiveness | Place attractiveness; attractiveness |
| Place assurance | Atmosphere; BIDs; retail/tenant trust; store characteristics |
| Accessibility | Convenience; accessibility; public transport |
| Place marketing | Centre marketing; marketing; tenant/manager relations; orientation/flow; merchandising; special offers |
| Comparison/convenience | The amount of comparison shopping opportunities compared to convenience (usually in percentage terms) |
| Recreational space | Recreational areas; public space; open space |
| Barriers to entry | Obstacles that make it difficult for retailers to enter the High Street’s market |
| Chain vs independent | Number of multiples stores and independent stores in the retail mix |
| Safety/crime | A centre KPI measuring perceptions or actual crime including shoplifting |
| Liveability | Multi/mono-functional; connectivity; liveability |
| Adaptability | Retail flexibility; retail fragmentation; flexibility; mixed-use; engagement; functionality; store/centre design; retail unit size |
| Store development | The process of building, upgrading, remodelling or renovating retail stores |
| Priority | Factors |
|---|---|
| Activity hours | Opening hours; shopping hours; evening economy |
| Appearance | Visual appearance; cleanliness |
| Retailers | Retailer offer; retailer representation |
| Vision and strategy | Leadership; collaboration; area development strategies |
| Experience | Service quality; visitor satisfaction; centre image; familiarity |
| Management | Centre management; shopping centre management; TCM; place management |
| Merchandise | Range/quality of goods; assortments |
| Necessities | Car-parking; amenities; general facilities |
| Anchor stores | Presence of anchor stores, which signify importance |
| Networks and partnerships | Networking; partnerships with council; community leadership |
| Diversity | Attractions; range/quality of shops; non-retail offer; tenant mix; retail diversity; availability of alternative formats |
| Walking | Walkability; pedestrianisation/flow; cross-shopping; linked trips |
| Entertainment and leisure | Entertainment; leisure offer |
| Attractiveness | Place attractiveness; attractiveness |
| Place assurance | Atmosphere; BIDs; retail/tenant trust; store characteristics |
| Accessibility | Convenience; accessibility; public transport |
| Place marketing | Centre marketing; marketing; tenant/manager relations; orientation/flow; merchandising; special offers |
| Comparison/convenience | The amount of comparison shopping opportunities compared to convenience (usually in percentage terms) |
| Recreational space | Recreational areas; public space; open space |
| Barriers to entry | Obstacles that make it difficult for retailers to enter the High Street’s market |
| Chain vs independent | Number of multiples stores and independent stores in the retail mix |
| Safety/crime | A centre KPI measuring perceptions or actual crime including shoplifting |
| Liveability | Multi/mono-functional; connectivity; liveability |
| Adaptability | Retail flexibility; retail fragmentation; flexibility; mixed-use; engagement; functionality; store/centre design; retail unit size |
| Store development | The process of building, upgrading, remodelling or renovating retail stores |
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