Table I.

Subcriteria in the leadership criterion in the EFQM model

CriteriaSubcriterion
LeadershipLeaders develop mission, vision, values and ethical principles and act as a reference model
Leaders define, monitor, review and drive both the improvement of the organization’s management system and its performance
Leaders engage with external stakeholders
Leaders reinforce an excellence culture among the people in the organization
Leaders ensure organization is flexible and manages change effectively
Source: EFQM (2013) 

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