Items on enablers of EFQM (reliability and validity)
| Mean | Factor | |
|---|---|---|
| Strategy | 4.39 | |
| 1. Sets objectives taking into account the opinions and needs of customers, employees and other stakeholders (society, shareholders) | 4.47 | 0.914 |
| 2. Informs employees about quality strategies | 4.35 | 0.909 |
| 3. Reviews the effectiveness of his/her strategies and plans | 4.33 | 0.933 |
| Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha | 2.532 84.402 0.749 0.000 0.907 | |
| People | 4.30 | |
| 1. Encourages employee autonomy and participation | 4.38 | 0.882 |
| 2. Encourages and supports individual and team participation in improvement activities | 4.36 | 0.854 |
| 3. Develops training and development programs for employees | 4.32 | 0.884 |
| 4. Uses formal processes to understand employee feedback and improve staff policies | 4.17 | 0.745 |
| 5. Explicitly acknowledges to employees their involvement and assumption of responsibilities | 4.28 | 0.921 |
| Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha | 3.692 73.848 0.869 0.000 0.908 | |
| Partnership and resources | 4.12 | |
| 1. Has a high capacity for external cooperation | 4.08 | 0.859 |
| 2. Identifies opportunities to build partnerships with other organizations | 3.98 | 0.880 |
| 3. Establishes quality agreements with suppliers | 4.17 | 0.809 |
| 4. Facilitates access to information for all those who need to know it | 4.29 | 0.870 |
| Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha | 2.924 73.108 0.795 0.000 0.877 | |
| Processes, products and services | 4.31 | |
| 1. Explicitly defines working methods and processes | 4.34 | 0.820 |
| 2. Implements process indicators and performance targets | 4.22 | 0.881 |
| 3. Identifies and prioritizes opportunities for continuous improvement | 4.28 | 0.852 |
| 4. Designs, develops, produces and offers products and services based on customer needs | 4.40 | 0.816 |
| Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha | 2.839 70.975 0.733 0.000 0.863 | |
| Mean | Factor | |
|---|---|---|
| 4.39 | ||
| 1. Sets objectives taking into account the opinions and needs of customers, employees and other stakeholders (society, shareholders) | 4.47 | 0.914 |
| 2. Informs employees about quality strategies | 4.35 | 0.909 |
| 3. Reviews the effectiveness of his/her strategies and plans | 4.33 | 0.933 |
| Eigenvalue per factor | 2.532 | |
| 4.30 | ||
| 1. Encourages employee autonomy and participation | 4.38 | 0.882 |
| 2. Encourages and supports individual and team participation in improvement activities | 4.36 | 0.854 |
| 3. Develops training and development programs for employees | 4.32 | 0.884 |
| 4. Uses formal processes to understand employee feedback and improve staff policies | 4.17 | 0.745 |
| 5. Explicitly acknowledges to employees their involvement and assumption of responsibilities | 4.28 | 0.921 |
| Eigenvalue per factor | 3.692 | |
| 4.12 | ||
| 1. Has a high capacity for external cooperation | 4.08 | 0.859 |
| 2. Identifies opportunities to build partnerships with other organizations | 3.98 | 0.880 |
| 3. Establishes quality agreements with suppliers | 4.17 | 0.809 |
| 4. Facilitates access to information for all those who need to know it | 4.29 | 0.870 |
| Eigenvalue per factor | 2.924 | |
| 4.31 | ||
| 1. Explicitly defines working methods and processes | 4.34 | 0.820 |
| 2. Implements process indicators and performance targets | 4.22 | 0.881 |
| 3. Identifies and prioritizes opportunities for continuous improvement | 4.28 | 0.852 |
| 4. Designs, develops, produces and offers products and services based on customer needs | 4.40 | 0.816 |
| Eigenvalue per factor | 2.839 | |
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