Table V. Items on EFQM results...

Table V.

Items on EFQM results (reliability and validity)

	Mean	Factor
Customers	4.51
1. Increased customer satisfaction	4.61	0.898
2. Increased service quality	4.54	0.911
3. Increased customer loyalty	4.56	0.926
4. Increased Web 2.0 ratings and social media	4.50	0.897
5. Reducing customer complaints	4.37	0.786
Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha		3.915 78.292 0.891 0.000 0.926
People	4.27
1. Increased people’s satisfaction	4.29	0.887
2. Increased people’s satisfaction	4.34	0.936
3. Increased people’s productivity	4.34	0.904
4. Improved people’s working conditions	4.34	0.887
5. Reduction in absenteeism	4.22	0.816
6. Reducing people’s complaints	4.12	0.887
Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha		4.718 78.627 0.894 0.000 0.944
Society	4.32
1. Increased environmental protection	4.26	0.895
2. Improving the ethical behavior of the organization	4.29	0.910
3. Increased levels of health and safety risk prevention	4.42	0.881
Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha		2.404 80.138 0.738 0.000 0.876
Business	4.35
1. Increased market share	4.36	0.883
2. Increased sales	4.38	0.895
3. Increased profitability	4.42	0.932
4. Cost reduction	4.26	0.812
Eigenvalue per factor % of variance explained Kaiser–Meyer–Olkin index Barlett’s significance test of sphericity Cronbach’s alpha		3.110 77.750 0.795 0.000 0.902

	Mean	Factor
Customers	4.51
1. Increased customer satisfaction	4.61	0.898
2. Increased service quality	4.54	0.911
3. Increased customer loyalty	4.56	0.926
4. Increased Web 2.0 ratings and social media	4.50	0.897
5. Reducing customer complaints	4.37	0.786
Eigenvalue per factor% of variance explainedKaiser–Meyer–Olkin indexBarlett’s significance test of sphericityCronbach’s alpha		3.91578.2920.8910.0000.926
People	4.27
1. Increased people’s satisfaction	4.29	0.887
2. Increased people’s satisfaction	4.34	0.936
3. Increased people’s productivity	4.34	0.904
4. Improved people’s working conditions	4.34	0.887
5. Reduction in absenteeism	4.22	0.816
6. Reducing people’s complaints	4.12	0.887
Eigenvalue per factor% of variance explainedKaiser–Meyer–Olkin indexBarlett’s significance test of sphericityCronbach’s alpha		4.71878.6270.8940.0000.944
Society	4.32
1. Increased environmental protection	4.26	0.895
2. Improving the ethical behavior of the organization	4.29	0.910
3. Increased levels of health and safety risk prevention	4.42	0.881
Eigenvalue per factor% of variance explainedKaiser–Meyer–Olkin indexBarlett’s significance test of sphericityCronbach’s alpha		2.40480.1380.7380.0000.876
Business	4.35
1. Increased market share	4.36	0.883
2. Increased sales	4.38	0.895
3. Increased profitability	4.42	0.932
4. Cost reduction	4.26	0.812
Eigenvalue per factor% of variance explainedKaiser–Meyer–Olkin indexBarlett’s significance test of sphericityCronbach’s alpha		3.11077.7500.7950.0000.902

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