Table I

Potential areas of conflict

Indirect areas of conflictConcrete areas of conflict
Overtourism and crowding1. City centre, shops, shopping
2. Bus and train, train stations
3. Roads, footpaths, parking lots (bicycles and segways on the walkway)
4. Museums, cultural and leisure facilities
5. Gastronomy and clubs
6. Events, folk festivals, etc.
Inadequate behaviour1. Noise (especially at night)
2. Waste, dirt
3. Recklessness, curiosity
4. Obtrusiveness (pocket) theft, violence
5. Drinking, drugs, party making (“vomiting and urinating”)
Strangeness and lack of adaptivity1. General: too many strangers
2. Foreign languages, lack of german knowledge
3. Lack of familiarity with tourists with rules and standards
Privacy1. Stay in the residential area
2. Intrusion into private (e.g. look through window, ring at doors)
Direct areas of conflictConcrete areas of conflict
General price increase1. Public Transport
2. Shopping
3. Cultural and leisure facilities
4. Gastronomy and clubs
5. Events, folk festivals, etc.
Strangeness1. Feeling of strangeness in one’s own city in general
2. Feeling of strangeness in one’s own district/neighbourhood (“always tourists around you”)
3. Loss of authenticity, culture, lifestyle, habits
4. Feeling of exploitation/commercialisation of one’s own hospitality
Living room1. “Tourist gentrification” of residential and commercial space: unwanted change in the neighbourhood
2. Rising rental rates (unfair competition between permanent and holiday homes)
3. Housing shortage (dito)
Competition1. Over-use of areas and infrastructures
2. Competition for residential and commercial space through high (tourism) investments
Jobs1. Only low-skilled jobs in the tourist service
2. Many workers with migration background

Source: Adapted from Postma (2013) 

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