The importance-satisfaction inventory: mean importance-satisfaction, quadrant and gap scores (postgraduate) – items
| Item no. | Items | Mean importance | Mean satisfaction | Gap | Quadrant |
|---|---|---|---|---|---|
| 13) | MyVLE is easily accessible | 6.37 | 6.08 | 0.29 | HIHS |
| 11) | Facilitators are knowledgeable in their fields | 6.30 | 5.89 | 0.42 | HIHS |
| 25) | Facilitators are easily approachable | 6.29 | 5.90 | 0.40 | HIHS |
| 24) | Modules or study guides are of good quality | 6.29 | 5.86 | 0.43 | HIHS |
| 2) | The contents of the courses I am taking are valuable to me | 6.29 | 5.92 | 0.37 | HIHS |
| 28) | University provide students with online registration every semester | 6.28 | 5.98 | 0.29 | HIHS |
| 23) | My learning centre is conducive for learning | 6.27 | 5.79 | 0.48 | HIHS |
| 3) | The quality of teaching I receive in my classes is good | 6.26 | 5.78 | 0.48 | HIHS |
| 36) | Facilitators/tutors provide timely and constructive feedback to students | 6.26 | 5.70 | 0.56 | HIHS |
| 32) | Facilitators/tutors serve as my academic advisors/counsellors | 6.25 | 5.74 | 0.52 | HIHS |
| 34) | Digital library is easily accessible | 6.25 | 5.68 | 0.56 | HIHS |
| 18) | Facilitators/tutors are concerned about my academic progress | 6.23 | 5.80 | 0.43 | HIHS |
| 38) | Faculties’ administrative staff are caring and helpful | 6.22 | 5.75 | 0.47 | HIHS |
| 1) | The learning centre staff are caring and helpful | 6.21 | 5.78 | 0.43 | HIHS |
| 29) | The security of my learning centre is well maintained | 6.20 | 5.72 | 0.49 | HIHS |
| 30) | Course assessment are appropriate | 6.20 | 5.71 | 0.49 | HIHS |
| 47) | Faculties’ programme coordinators are helpful in providing academic support | 6.19 | 5.70 | 0.49 | HIHS |
| 10) | Major requirements of the courses are clear and reasonable | 6.18 | 5.73 | 0.44 | HIHS |
| 33) | Information about students’ financial accounts is easily available | 6.16 | 5.72 | 0.44 | HIHS |
| 46) | Faculties’ provides adequate administrative and academic guidelines for students | 6.15 | 5.71 | 0.45 | HIHS |
| 39) | Facilitators/tutors interaction with students through online forum is helpful | 6.18 | 5.66 | 0.53 | HILS |
| 40) | Faculties’ staff deal with my enquiries and complaints without delay | 6.20 | 5.63 | 0.57 | HILS |
| 9) | The learning centre staff are easily accessible via telephone or e-mail | 6.16 | 5.65 | 0.51 | HILS |
| 35) | Parking space in my learning centre is adequate | 6.14 | 5.08 | 1.07 | LILS |
| 42) | Faculties’ provides timely feedback on student progress in a course | 6.13 | 5.65 | 0.48 | LILS |
| 8) | I receive the help I need to apply my academic knowledge gained in OUM to my career | 6.13 | 5.70 | 0.43 | LIHS |
| 19) | Policy on payment of fees is flexible | 6.13 | 5.72 | 0.41 | LIHS |
| 20) | Student’s handbook provides helpful information on rules, regulations and policies | 6.12 | 5.68 | 0.44 | LIHS |
| 21) | I have been able to access general IT resources when I needed to | 6.12 | 5.64 | 0.48 | LILS |
| 14) | The library resources are good enough for my needs. | 6.12 | 5.59 | 0.53 | LILS |
| 45) | Students disciplinary procedures are fair | 6.11 | 5.71 | 0.40 | LIHS |
| 31) | Electronic Customer Relationship Management (eCRM) is efficient in resolving students enquiries and complaints | 6.10 | 5.59 | 0.51 | LILS |
| 26) | Various fee discounts to students are available | 6.10 | 5.51 | 0.59 | LILS |
| 22) | Mentors are available to guide my career and life goals | 6.10 | 5.60 | 0.50 | LILS |
| 17) | There is a good variety of courses provided in the programme I am taking | 6.09 | 5.69 | 0.39 | LIHS |
| 4) | The fees I have to pay for my studies are reasonable | 6.08 | 5.63 | 0.45 | LILS |
| 27) | Physical library provides adequate reading materials for reference | 6.08 | 5.45 | 0.63 | LILS |
| 16) | My enquiries and complaints are dealt with by the learning centre staff without delay | 6.07 | 5.57 | 0.50 | LILS |
| 41) | There is active participation in the online forum among facilitators/tutors and students | 6.05 | 5.51 | 0.54 | LILS |
| 15) | There are adequate services available to help me decide upon a career | 6.04 | 5.52 | 0.51 | LILS |
| 43) | Orientation for new students (Bengkel Kemahiran Belajar) is useful | 6.03 | 5.52 | 0.51 | LILS |
| 6) | Information about events happening in my learning centre is easily available | 6.03 | 5.57 | 0.46 | LILS |
| 37) | Welfare fund is available for needy students | 6.03 | 5.46 | 0.57 | LILS |
| 44) | Faculties’ provides academic counselling to students | 6.02 | 5.61 | 0.41 | LILS |
| 7) | Admission staff provide personalized attention prior to my enrolment to OUM | 6.02 | 5.52 | 0.50 | LILS |
| 12) | Staff in the Finance Department are easily accessible via telephone/e-mail | 6.02 | 5.55 | 0.47 | LILS |
| 5) | Academic advising/counselling services adequately meet the needs of students | 6.00 | 5.50 | 0.50 | LILS |
| Overall | 6.15 | 5.67 | 0.48 |
| Item no. | Items | Mean importance | Mean satisfaction | Gap | Quadrant |
|---|---|---|---|---|---|
| 13) | MyVLE is easily accessible | 6.37 | 6.08 | 0.29 | HIHS |
| 11) | Facilitators are knowledgeable in their fields | 6.30 | 5.89 | 0.42 | HIHS |
| 25) | Facilitators are easily approachable | 6.29 | 5.90 | 0.40 | HIHS |
| 24) | Modules or study guides are of good quality | 6.29 | 5.86 | 0.43 | HIHS |
| 2) | The contents of the courses I am taking are valuable to me | 6.29 | 5.92 | 0.37 | HIHS |
| 28) | University provide students with online registration every semester | 6.28 | 5.98 | 0.29 | HIHS |
| 23) | My learning centre is conducive for learning | 6.27 | 5.79 | 0.48 | HIHS |
| 3) | The quality of teaching I receive in my classes is good | 6.26 | 5.78 | 0.48 | HIHS |
| 36) | Facilitators/tutors provide timely and constructive feedback to students | 6.26 | 5.70 | 0.56 | HIHS |
| 32) | Facilitators/tutors serve as my academic advisors/counsellors | 6.25 | 5.74 | 0.52 | HIHS |
| 34) | Digital library is easily accessible | 6.25 | 5.68 | 0.56 | HIHS |
| 18) | Facilitators/tutors are concerned about my academic progress | 6.23 | 5.80 | 0.43 | HIHS |
| 38) | Faculties’ administrative staff are caring and helpful | 6.22 | 5.75 | 0.47 | HIHS |
| 1) | The learning centre staff are caring and helpful | 6.21 | 5.78 | 0.43 | HIHS |
| 29) | The security of my learning centre is well maintained | 6.20 | 5.72 | 0.49 | HIHS |
| 30) | Course assessment are appropriate | 6.20 | 5.71 | 0.49 | HIHS |
| 47) | Faculties’ programme coordinators are helpful in providing academic support | 6.19 | 5.70 | 0.49 | HIHS |
| 10) | Major requirements of the courses are clear and reasonable | 6.18 | 5.73 | 0.44 | HIHS |
| 33) | Information about students’ financial accounts is easily available | 6.16 | 5.72 | 0.44 | HIHS |
| 46) | Faculties’ provides adequate administrative and academic guidelines for students | 6.15 | 5.71 | 0.45 | HIHS |
| 39) | Facilitators/tutors interaction with students through online forum is helpful | 6.18 | 5.66 | 0.53 | HILS |
| 40) | Faculties’ staff deal with my enquiries and complaints without delay | 6.20 | 5.63 | 0.57 | HILS |
| 9) | The learning centre staff are easily accessible via telephone or e-mail | 6.16 | 5.65 | 0.51 | HILS |
| 35) | Parking space in my learning centre is adequate | 6.14 | 5.08 | 1.07 | LILS |
| 42) | Faculties’ provides timely feedback on student progress in a course | 6.13 | 5.65 | 0.48 | LILS |
| 8) | I receive the help I need to apply my academic knowledge gained in OUM to my career | 6.13 | 5.70 | 0.43 | LIHS |
| 19) | Policy on payment of fees is flexible | 6.13 | 5.72 | 0.41 | LIHS |
| 20) | Student’s handbook provides helpful information on rules, regulations and policies | 6.12 | 5.68 | 0.44 | LIHS |
| 21) | I have been able to access general IT resources when I needed to | 6.12 | 5.64 | 0.48 | LILS |
| 14) | The library resources are good enough for my needs. | 6.12 | 5.59 | 0.53 | LILS |
| 45) | Students disciplinary procedures are fair | 6.11 | 5.71 | 0.40 | LIHS |
| 31) | Electronic Customer Relationship Management (eCRM) is efficient in resolving students enquiries and complaints | 6.10 | 5.59 | 0.51 | LILS |
| 26) | Various fee discounts to students are available | 6.10 | 5.51 | 0.59 | LILS |
| 22) | Mentors are available to guide my career and life goals | 6.10 | 5.60 | 0.50 | LILS |
| 17) | There is a good variety of courses provided in the programme I am taking | 6.09 | 5.69 | 0.39 | LIHS |
| 4) | The fees I have to pay for my studies are reasonable | 6.08 | 5.63 | 0.45 | LILS |
| 27) | Physical library provides adequate reading materials for reference | 6.08 | 5.45 | 0.63 | LILS |
| 16) | My enquiries and complaints are dealt with by the learning centre staff without delay | 6.07 | 5.57 | 0.50 | LILS |
| 41) | There is active participation in the online forum among facilitators/tutors and students | 6.05 | 5.51 | 0.54 | LILS |
| 15) | There are adequate services available to help me decide upon a career | 6.04 | 5.52 | 0.51 | LILS |
| 43) | Orientation for new students (Bengkel Kemahiran Belajar) is useful | 6.03 | 5.52 | 0.51 | LILS |
| 6) | Information about events happening in my learning centre is easily available | 6.03 | 5.57 | 0.46 | LILS |
| 37) | Welfare fund is available for needy students | 6.03 | 5.46 | 0.57 | LILS |
| 44) | Faculties’ provides academic counselling to students | 6.02 | 5.61 | 0.41 | LILS |
| 7) | Admission staff provide personalized attention prior to my enrolment to OUM | 6.02 | 5.52 | 0.50 | LILS |
| 12) | Staff in the Finance Department are easily accessible via telephone/e-mail | 6.02 | 5.55 | 0.47 | LILS |
| 5) | Academic advising/counselling services adequately meet the needs of students | 6.00 | 5.50 | 0.50 | LILS |
| Overall | 6.15 | 5.67 | 0.48 |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.