Table V Components of relational capital...

Table V

Components of relational capital and the importance of their measurement in rehabilitation centers

Category	#	Component	Experts who considered component as part of relational capital		Components whose measurements were considered essential
Category	#	Component	Number of experts	%	CVR*
Information exchange	1	Market recognition and insight [53]	11	78	0/57
	2	Customer information [25]	13	92	0/71
	3	Customer feedback systems [64]	14	100	0/85
	4	Accessible customer centers [25]	11	78	0/57
Relationship with customers	5	Relationship with community [65]	14	100	0/57
Relationship with customers	6	Relationship with customer [18, 66, 67]	14	100	0/85
Relationship with suppliers	7	Relationship with supplier [18, 25, 53, 57, 66]	14	100	0/57
	8	Relationship with government [67]	14	100	0/57
	9	Relationship with investors [67]	11	78	0/57
Relationship with peers	10	Relationship with shareholders [65]	13	92	0/57
	11	Relationship with competitors [65]	13	92	0/57
	12	Relationship with partners [57, 66, 67]	13	92	0/57
Distribution channels	13	Relationship with public institutions [65]	13	92	0/57
	14	Relationship with wholesalers [68]	12	85	0/57
	15	Relationship with distributors [67]	13	92	0/71
	16	Sales channels [53]	13	92	0/57
	17	Distribution channels [53, 66, 67, 69]	13	92	0/57
	18	Relationship with retailers [68]	12	85	0/42

Category	#	Component	Experts who considered component as part of relational capital		Components whose measurements were considered essential
Category	#	Component	Number of experts	%	CVR*
Information exchange	1	Market recognition and insight [53]	11	78	0/57
	2	Customer information [25]	13	92	0/71
	3	Customer feedback systems [64]	14	100	0/85
	4	Accessible customer centers [25]	11	78	0/57
Relationship with customers	5	Relationship with community [65]	14	100	0/57
Relationship with customers	6	Relationship with customer [18, 66, 67]	14	100	0/85
Relationship with suppliers	7	Relationship with supplier [18, 25, 53, 57, 66]	14	100	0/57
	8	Relationship with government [67]	14	100	0/57
	9	Relationship with investors [67]	11	78	0/57
Relationship with peers	10	Relationship with shareholders [65]	13	92	0/57
	11	Relationship with competitors [65]	13	92	0/57
	12	Relationship with partners [57, 66, 67]	13	92	0/57
Distribution channels	13	Relationship with public institutions [65]	13	92	0/57
	14	Relationship with wholesalers [68]	12	85	0/57
	15	Relationship with distributors [67]	13	92	0/71
	16	Sales channels [53]	13	92	0/57
	17	Distribution channels [53, 66, 67, 69]	13	92	0/57
	18	Relationship with retailers [68]	12	85	0/42

Note(s): *Content validity ratio. Components of IC obtaining the consensus of experts to be measured in rehabilitation organizations are not highlighted

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