Table 3

Culture change introduced to improve project outcomes

FromTo
Master–servant relationship of adversityCollaboration towards shared goals
Fragmentation of design and constructIntegration of design and construct
Allow risks to take their courseActive risk management and mitigation
Meetings focused on past – what has been done, who is responsible, claims, and so onMeetings focused on ‘How can we finish project within time and budget available?’
Develop the project in response to a stakeholder wish listDeliver the optimal project within the budget available
‘Pay as you go’ delivery cultureDiscipline of continuous budget control
Constructability and cost model determined by design team and cost consultant (quantity surveyor) onlyConstructability and cost model developed with contractor’s insights
Short-term ‘hit-and-run’ relationships focused on one-sided gainLong-term relationships focused on maximising efficiency and shared value

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