Approaches to problem-solving
| Retrospective | Prospective | |||||
|---|---|---|---|---|---|---|
| Manu-Met | Manu-Metstruc | Serv-Rest | Manu-Can | Serv-Wholtrade | Serv-Wholret | |
| Problem-Solving Approach | Medium: Problem-solving involving family and top leadership; open to exploring different options (e.g. testing a new product offering) | Low: Problem-solving was delegated to specific family members (e.g. health/safety (legal) and business operations/IT) | Low: Problem-solving was mostly top-down within the family; short-term focus on minimizing disruptions and “waiting” for things to return to normal | High: Collaborative problem-solving among family and internal stakeholders; long-term focus and flexible application of lessons learned from previous crises | High: Collaborative problem-solving among family and multiple stakeholders; focus on pre-empting disruptions and finding solutions with partners (e.g. plan for supply shortages and price increases) | High: Collaborative problem-solving among family and internal stakeholders; long-term, holistic focus on vulnerabilities and explore new strategic directions |
| Retrospective | Prospective | |||||
|---|---|---|---|---|---|---|
| Manu-Met | Manu-Metstruc | Serv-Rest | Manu-Can | Serv-Wholtrade | Serv-Wholret | |
| Problem-Solving Approach | ||||||
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