Table 2

Level of service literature summary

AuthorNetworkLevel of service definitionRemarks
Rietz and Sen (2006) ElectricityLoss of load probability, expected unserved energyAssigned costs are unreliable
Choi et al. (2006) ElectricityExpected unserved energyIndustry costs can be approximated
Reichl et al. (2013) ElectricityExpected unserved energyApproximation lacks data
Ofgem (2009) GasPressure, flow, reliability and safetyMinimal standards, but no real level of service
Yang and Bell (1998) RoadTraffic flow (vehicles per hour, passenger per hour …)Exact parameter depending on the investigated problem
Bhargrab et al. (1999) RoadFunction of nominal capacity, speed, road conditionTakes into account road condition directly
Kita (2000) RoadInstantaneous driver utilityDrivers’ utility functions are hard to obtain
Yang et al. (2000)RoadFunction of maximum capacityThe maximum level of service is below the maximum capacity
Adey et al. (2012) RoadFinancial benefit due to reduction in user costsThe baseline for comparison is difficult to define
Astra (2003), NZ Transport Agency (2016)RoadReduction in … (multiple parameters)The baseline for comparison is difficult to define
Gerard and Chocat (1999) SewerSediment build-upPhysical model
Ashley and Hopkinson (2002) SewerRisk of pollution eventsPollution costs are hard to define
Le Gauffre et al. (2007) SewerDefect–dysfunction–impact chainEnvironmental impacts due to sewer condition
Caradot et al. (2011) SewerDefect–dysfunction–impact chainNumber estimates for Le Gauffre et al. (2007) 
Germanopoulos et al. (1986)WaterHygiene, pressure/flow, temperature 
Todini (2000) WaterHydraulic powerEnergy balance approach
Todini (2000) WaterNetwork redundancyFlow/pressure combinations that can fulfil the demand

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