Interviewees
| Name | Organization type | Position | Length of interview | Interview date |
|---|---|---|---|---|
| Nimish | CRO | Marketing | 30 min | 2 April 2019 |
| Dr Nitin | CRO | Lab scientist | 30 min | 2 April 2019 |
| Dr Desai | CRO | CEO Director | 30 min | 1 June 2019 |
| Dr Gosh | CRO | CEO director | 1 h 10 min | 28 March 2019 |
| Dr Seth | CRO | CEO director | Via email | April–June 2019 |
| Supriya | CRO | Lab worker | 40 min | 22 August 2018 |
| Sujata | CRO | Lab worker | 30 min | 04 March 2019 |
| Ritesh | CRO | Lab manager | 1 h 5 min (2 times) | 07 June 2018, 4 March 2019 |
| Shivani | CRO | Lab worker | 30 min | 18 March 2019 |
| Dr Shalini | CRO | Study director | 50 min | 10 April 2019 |
| Dr Pooja | CRO | Lab scientist | 30 min | 13 April 2019 |
| Ajita | CRO | Lab worker | 30 min | 23 April 2019 |
| Vyas | Technology distributor | Marketing executive | 45 min (recorded) via skype ingoing text messages | Ongoing Since March 2018. Interview 5 May 2019 |
| Rupali | Client firm (Pharma) | Study coordinator | 2 h 45 min (2 times) | 2 March 2018, 5 September 2018 |
| Asha | Client firm (Pharma) | Study coordinator | 30 min | 20 August 2018 |
| Martin | Client firm (Pharma) | Project coordinator | 3 h 30 min (3 times) | 22 March 2018, 15 May 2018, August 2019 |
| Neha | System validation firm | Auditor | 55 min | 16 May 2019 |
| Paul | LIMS vendor (International) | Installation coordinator | 30 min | 28 March 2019 |
| Ashish | LIMS vendor (International) | LIMS installation consultant | 30 min | 30 April 2019 |
| Harsh | LIMS vendor (International) | LIMS sales executive | 50 min | 18 April 2019 |
| Kavita | LIMS vendor (International) | LIMS sales executive | 30 min (via skype text) and emails | April 2019– May 2019 |
| Kiran | LIMS vendor (International) | Software developer | 2 h 20 min (2 times) | March 2018, May 2019 |
| Prateek | LIMS vendor (Local) | Marketing | 45 min | 16 October 2019 |
| Mehul | LIMS vendor (Local) | Software developer | 30 min | 18 October 2019 |
| Name | Organization type | Position | Length of interview | Interview date |
|---|---|---|---|---|
| Nimish | CRO | Marketing | 30 min | 2 April 2019 |
| Dr Nitin | CRO | Lab scientist | 30 min | 2 April 2019 |
| Dr Desai | CRO | CEO Director | 30 min | 1 June 2019 |
| Dr Gosh | CRO | CEO director | 1 h 10 min | 28 March 2019 |
| Dr Seth | CRO | CEO director | Via email | April–June 2019 |
| Supriya | CRO | Lab worker | 40 min | 22 August 2018 |
| Sujata | CRO | Lab worker | 30 min | 04 March 2019 |
| Ritesh | CRO | Lab manager | 1 h 5 min (2 times) | 07 June 2018, 4 March 2019 |
| Shivani | CRO | Lab worker | 30 min | 18 March 2019 |
| Dr Shalini | CRO | Study director | 50 min | 10 April 2019 |
| Dr Pooja | CRO | Lab scientist | 30 min | 13 April 2019 |
| Ajita | CRO | Lab worker | 30 min | 23 April 2019 |
| Vyas | Technology distributor | Marketing executive | 45 min (recorded) via skype ingoing text messages | Ongoing Since March 2018. Interview 5 May 2019 |
| Rupali | Client firm (Pharma) | Study coordinator | 2 h 45 min (2 times) | 2 March 2018, 5 September 2018 |
| Asha | Client firm (Pharma) | Study coordinator | 30 min | 20 August 2018 |
| Martin | Client firm (Pharma) | Project coordinator | 3 h 30 min (3 times) | 22 March 2018, 15 May 2018, August 2019 |
| Neha | System validation firm | Auditor | 55 min | 16 May 2019 |
| Paul | LIMS vendor (International) | Installation coordinator | 30 min | 28 March 2019 |
| Ashish | LIMS vendor (International) | LIMS installation consultant | 30 min | 30 April 2019 |
| Harsh | LIMS vendor (International) | LIMS sales executive | 50 min | 18 April 2019 |
| Kavita | LIMS vendor (International) | LIMS sales executive | 30 min (via skype text) and emails | April 2019– May 2019 |
| Kiran | LIMS vendor (International) | Software developer | 2 h 20 min (2 times) | March 2018, May 2019 |
| Prateek | LIMS vendor (Local) | Marketing | 45 min | 16 October 2019 |
| Mehul | LIMS vendor (Local) | Software developer | 30 min | 18 October 2019 |
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