Table 1

Definitions of stakeholders

StakeholderDescriptionExample
OwnerOrganisations responsible for decisions on physically modifying the railway infrastructureNational railways – for example, Iarnród Éireann (Republic of Ireland) and Network Rail (UK)
UserPassengerPeople who intend to use or are using or have just used passenger trainsA passenger on a train
Freight customerOrganisations that are users of the freight trainsTarmac, WH Malcolm Logistics (based in the UK)
CarriersOrganisations that operate passenger and freight trainsNorthern Rail (UK), Eurostar (Europe), Trenitalia (Italy), DB Schenker (based in Germany), SBB Cargo (Switzerland)
DAPPeople other than passengers or workforce members who are in the vicinity of the railway but do not intend to travel or travel on a train or have just travelled on a trainPeople who live/work near the railway and are affected directly by the traffic at the moment of railway operation – for example, car users crossing the level crossing
IAPPeople who are not in the vicinity of the railway but are affected by itPeople who live/work too far away from the railway to be affected directly by the traffic during the railway operations but are indirectly affected over time by the general impacts of the railway transportation – for example, people affected by the changes in climate due to the emissions produced due to railway transport

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