Summary of studies investigating parameters affecting user satisfaction
| Study | Title | Results | Tools |
|---|---|---|---|
| Loftness et al. (2018) | Critical frameworks for building evaluation: user satisfaction, environmental measurements and the technical attributes of building systems (POE + M) | POE+M helps occupants and managers to understand the impacts of work environments on health and productivity; to analyse building systems for IEQ | Post Occupants Evaluation and Measurements (POE + M), National Environmental Assessment Toolkit (NEAT) |
| Candido et al. (2016) | BOSSA: a multidimensional post-occupancy evaluation tool | Evaluation tool for nine indoor environmental quality dimensions and occupants’ satisfaction | Building Occupants Survey System Australia (BOSSA) |
| Wargocki et al. (2012) | Satisfaction and self-estimated performance in relation to indoor environmental parameters and building features | Occupants in green buildings are on average more satisfied with their air quality and thermal comfort. Green offices prefer the spatial layout of open or partitioned floor plans to enclosed private offices | LEED-rated/green buildings for indoor environmental quality (IEQ) |
| Bluyssen et al. (2011) | Comfort of workers in office buildings: The European HOPE project | Perceived comfort is more than the indoor air quality, noise, lighting and thermal comfort responses. It also includes emotional state | Sir Karl Popper’s theory model, Principal component analysis (PCA) |
| Schakib-Ekbatan et al. (2010) | Occupant satisfaction as an indicator for the socio-cultural dimension of sustainable office buildings development of an overall building index | User satisfaction for comfort parameters at workplaces was affected by temperature, lighting conditions, air quality, acoustics, spatial condition and office layout | Principal component analysis (PCA), post-occupancy evaluation (POE) |
| Veitch et al. (2007) | A model of satisfaction with open-plan office conditions: COPE field findings | 18-item environmental satisfaction measure formed a three-factor structure reflecting satisfaction with: privacy/acoustics, lighting and ventilation/temperature | Satisfaction with environmental features (SEF) measure |
| Humphreys (2005) | Quantifying occupant comfort: are combined indices of the indoor environment practicable? | Balanced occupants’ satisfaction and overall assessments about indoor environment | ASHRAE scale |
| Leifer (1998) | Evaluating user satisfaction: case studies in Australasia | User survey instrument based on nine parameters five grade scales regarding to user satisfaction | User satisfaction evaluation tool developed by Works Canada |
| Study | Title | Results | Tools |
|---|---|---|---|
| Critical frameworks for building evaluation: user satisfaction, environmental measurements and the technical attributes of building systems (POE + M) | POE+M helps occupants and managers to understand the impacts of work environments on health and productivity; to analyse building systems for IEQ | Post Occupants Evaluation and Measurements (POE + M), National Environmental Assessment Toolkit (NEAT) | |
| BOSSA: a multidimensional post-occupancy evaluation tool | Evaluation tool for nine indoor environmental quality dimensions and occupants’ satisfaction | Building Occupants Survey System Australia (BOSSA) | |
| Satisfaction and self-estimated performance in relation to indoor environmental parameters and building features | Occupants in green buildings are on average more satisfied with their air quality and thermal comfort. Green offices prefer the spatial layout of open or partitioned floor plans to enclosed private offices | LEED-rated/green buildings for indoor environmental quality (IEQ) | |
| Comfort of workers in office buildings: The European HOPE project | Perceived comfort is more than the indoor air quality, noise, lighting and thermal comfort responses. It also includes emotional state | Sir Karl Popper’s theory model, Principal component analysis (PCA) | |
| Occupant satisfaction as an indicator for the socio-cultural dimension of sustainable office buildings development of an overall building index | User satisfaction for comfort parameters at workplaces was affected by temperature, lighting conditions, air quality, acoustics, spatial condition and office layout | Principal component analysis (PCA), post-occupancy evaluation (POE) | |
| A model of satisfaction with open-plan office conditions: COPE field findings | 18-item environmental satisfaction measure formed a three-factor structure reflecting satisfaction with: privacy/acoustics, lighting and ventilation/temperature | Satisfaction with environmental features (SEF) measure | |
| Quantifying occupant comfort: are combined indices of the indoor environment practicable? | Balanced occupants’ satisfaction and overall assessments about indoor environment | ASHRAE scale | |
| Evaluating user satisfaction: case studies in Australasia | User survey instrument based on nine parameters five grade scales regarding to user satisfaction | User satisfaction evaluation tool developed by Works Canada |
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