Table 3

Roles and tasks of convention bureaux

RolesTasks
Agent1. Answering the inquiries of events organisers/hosts
2. Searching for request for proposals and making bids
3. Mediating between organisers/hosts of events and entrepreneurs from the local meetings industry
4. Cooperating with other convention bureaux
Leader5. Providing direction for the local meetings industry’s development
6. Conducting research on the local meetings industry
Coordinator7. Creating the destination meetings industry product (combining the local entities’ offers)
8. Coordinating local meetings industry’s activities and creating local cooperation environment
Representative9. Indicating the importance of the meetings industry in a city
10. Mediating between local meetings industry entrepreneurs and local government
11. Mediating between entrepreneurs in the local meetings industry and related industries (e.g. culture, finance, recreation)
Marketer12. Promoting the destination meetings industry product
Source: Own elaboration

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