Average values of the importance and performance for European and North American convention bureaux
| Roles and tasks | European CB | North American CVB | ||||
|---|---|---|---|---|---|---|
| Average values | I | P | Gap | I | P | Gap |
| Agent | 4.26 | 4.39 | 0.13 | 4.23 | 4.38 | 0.14 |
| 1. Answering the inquiries of events organisers/hosts | 4.90 | 4.76 | 0.15 | 4.86 | 4.64 | 0.21 |
| 2. Searching for request for proposals and making bids | 4.56* | 4.20 | 0.37 | 5.00* | 4.57 | 0.43 |
| 3. Mediating between organisers and entrepreneurs of events from the local meetings industry | 4.44 | 4.17 | 0.27 | 4.14 | 4.21 | –0.07 |
| 4. Cooperating with other convention bureaux | 3.66 | 3.90 | –0.24 | 3.50 | 3.50 | 0,00 |
| Leader | 3.85 | 4.33 | 0.48 | 4.04 | 4.39 | 0.36 |
| 5. Providing direction for local meetings industry’s development | 4.44 | 3.95 | 0.49 | 4.36 | 4.07 | 0.29 |
| 6. Conducting research on the local meetings industry | 4.22 | 3.76 | 0.46 | 4.43 | 4.00 | 0.43 |
| Coordinator | 3.99 | 4.31 | 0.32 | 4.12 | 4.07 | -0.04 |
| 7. Creating the destination meetings industry product | 4.22 | 3.83 | 0.39 | 4.14 | 4.23 | -0.09 |
| 8. Coordinating activities and creating cooperation environment | 4.41* | 4.15 | 0.26 | 4.00* | 4.00 | 0.00 |
| Representative | 3.65 | 4.10 | 0.45 | 3.93 | 4.05 | 0.12 |
| 9. Indicating the importance of the meeting industry in a city | 4.80 | 4.22* | 0.59 | 4.86 | 4.64* | 0.21 |
| 10. Mediating between meetings industry entrepreneurs and local government | 4.08 | 3.65 | 0.43 | 3.86 | 3.86 | 0.00 |
| 11. Mediating between entrepreneurs in the local meetings industry and related industries | 3.43 | 3.08 | 0.35 | 3.43 | 3.29 | 0.14 |
| Marketer | 4.83 | 4.59 | 0.24 | 4.86 | 4.71 | 0.14 |
| 12. Promoting the destination meetings industry product | 4.83 | 4.59 | 0.24 | 4.86 | 4.71 | 0.14 |
| Roles and tasks | European | North American | ||||
|---|---|---|---|---|---|---|
| Average values | Gap | Gap | ||||
| 1. Answering the inquiries of events organisers/hosts | 4.90 | 4.76 | 0.15 | 4.86 | 4.64 | 0.21 |
| 2. Searching for request for proposals and making bids | 4.56 | 4.20 | 0.37 | 5.00 | 4.57 | 0.43 |
| 3. Mediating between organisers and entrepreneurs of events from the local meetings industry | 4.44 | 4.17 | 0.27 | 4.14 | 4.21 | –0.07 |
| 4. Cooperating with other convention bureaux | 3.66 | 3.90 | –0.24 | 3.50 | 3.50 | 0,00 |
| 5. Providing direction for local meetings industry’s development | 4.44 | 3.95 | 0.49 | 4.36 | 4.07 | 0.29 |
| 6. Conducting research on the local meetings industry | 4.22 | 3.76 | 0.46 | 4.43 | 4.00 | 0.43 |
| 7. Creating the destination meetings industry product | 4.22 | 3.83 | 0.39 | 4.14 | 4.23 | -0.09 |
| 8. Coordinating activities and creating cooperation environment | 4.41 | 4.15 | 0.26 | 4.00 | 4.00 | 0.00 |
| 9. Indicating the importance of the meeting industry in a city | 4.80 | 4.22 | 0.59 | 4.86 | 4.64 | 0.21 |
| 10. Mediating between meetings industry entrepreneurs and local government | 4.08 | 3.65 | 0.43 | 3.86 | 3.86 | 0.00 |
| 11. Mediating between entrepreneurs in the local meetings industry and related industries | 3.43 | 3.08 | 0.35 | 3.43 | 3.29 | 0.14 |
| 12. Promoting the destination meetings industry product | 4.83 | 4.59 | 0.24 | 4.86 | 4.71 | 0.14 |
Notes:
I = Average importance; P = Average performance; Gap = Average importance–average performance.
*For these tasks, significant differences were observed in the appraisals of importance and/or performance – p values below 0.05 according to Mann–Whitney’s U test calculated in STATISTICA