Table 2

Frequencies of responses to barriers

No.ItemFrequencies of responses
Not a barrierNot a barrierSomewhat of a barrierA barrierA strong barrier
1Lack of top management commitment281333115
2Limited financial resources75241935
3Fear of change232230123
4High workload21213783
5Lack of customer orientation162625194
6Lack of clear measurement system1011332412
7Long implementation time required133027164
8Lack of qualified employees910222722
9Lack of perceived benefits from the BEMs211927176
10Lack of a culture of continuous improvement161633187
11The nature of BEMs is too prescriptive132138144
12Lack of organizational strategy1517271714
13Lack of adequate support from BE awards custodians36233721
14Not having a steering group and improvement teams to drive a BE effort611303211
15Lack of clear organizational roles and responsibilities132031206

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