Table 4 Validity testing using Pearson...

Table 4

Validity testing using Pearson correlation for critical success factors

Statement	Pearson correlation
Management’s strong leadership capabilities	0.674
Commitment of top management to BE	0.721
Effective strategic planning capabilities	0.722
Employee satisfaction and engagement	0.667
Focus on process management	0.800
Focus on financial resources management	0.749
Change management	0.805
Defining and tracking key performance indicators	0.783
Focus on customer satisfaction	0.732
Focus on partner and supplier management	0.759
Providing necessary financial resources for implementing BE	0.796
Providing necessary training	0.769
Efficient and effective design of product and service	0.794
Use of consultants	0.729
Appropriate workload	0.584
A relatively short implementation time	0.440
Setting up a steering group and improvement teams	0.728
Access to external resources and knowledge	0.644
Having a culture of continuous improvement	0.735
Participation in BE awards	0.619
Providing necessary human resources for implementation	0.772
The implementation strategy and approach	0.844
Adapting quality management systems such as IS9000	0.610
Data analysis and reporting capabilities	0.846
Effective organizational communication capabilities	0.847
Having a clear vision in the organization	0.725
Adapting an effective and flexible organization structure	0.640
Clarity of roles and responsibilities in the organization	0.674
Having the right level of authority	0.600
Use of benchmarking	0.832
Employee motivational and reward programs	0.742
Management support and encouragement for an innovation culture in the organization	0.680
Investment in and use of information technology and systems	0.771
A focus on customer complaints and opinions	0.659
Employee opinion management and engagement in decision-making	0.630
Adopting a clear governance framework	0.834

Statement	Pearson correlation
Management’s strong leadership capabilities	0.674
Commitment of top management to BE	0.721
Effective strategic planning capabilities	0.722
Employee satisfaction and engagement	0.667
Focus on process management	0.800
Focus on financial resources management	0.749
Change management	0.805
Defining and tracking key performance indicators	0.783
Focus on customer satisfaction	0.732
Focus on partner and supplier management	0.759
Providing necessary financial resources for implementing BE	0.796
Providing necessary training	0.769
Efficient and effective design of product and service	0.794
Use of consultants	0.729
Appropriate workload	0.584
A relatively short implementation time	0.440
Setting up a steering group and improvement teams	0.728
Access to external resources and knowledge	0.644
Having a culture of continuous improvement	0.735
Participation in BE awards	0.619
Providing necessary human resources for implementation	0.772
The implementation strategy and approach	0.844
Adapting quality management systems such as IS9000	0.610
Data analysis and reporting capabilities	0.846
Effective organizational communication capabilities	0.847
Having a clear vision in the organization	0.725
Adapting an effective and flexible organization structure	0.640
Clarity of roles and responsibilities in the organization	0.674
Having the right level of authority	0.600
Use of benchmarking	0.832
Employee motivational and reward programs	0.742
Management support and encouragement for an innovation culture in the organization	0.680
Investment in and use of information technology and systems	0.771
A focus on customer complaints and opinions	0.659
Employee opinion management and engagement in decision-making	0.630
Adopting a clear governance framework	0.834

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