Table 7 Degree of impact of... | Emerald Publishing

Table 7

Degree of impact of implementation success factors

Rank	Item	Weight
1	Data analysis and reporting capabilities	0.858
2	Effective organizational communication capabilities	0.842
3	Implementation strategy and approach	0.839
4	Use of benchmarking	0.830
5	Adapting a clear governance framework	0.830
6	Change management	0.813
7	Focus on process management	0.807
8	Efficient and effective design of product and service	0.798
9	Providing necessary financial resources for implementing BE	0.797
10	Defining and tracking key performance indicators	0.795
11	Investment and use of information technology and systems in the organization	0.770
12	Providing necessary human resources for implementation	0.766
13	Focus on partner and supplier management	0.760
14	Providing necessary training	0.755
15	Focus on financial resources management	0.744
16	Having a culture of continuous improvement	0.735
17	Employee motivation and reward programs	0.733
18	Focus on customer satisfaction	0.729
19	Setting up a steering group and improvement teams	0.726
20	Effective strategic planning capabilities	0.721
21	Availability of clear vision in the organization	0.721
22	Use of consultants	0.715
23	Commitment of top management toward BE	0.712
24	Management support for and encouragement of an innovation culture	0.673
25	High leadership capabilities of top management	0.663
26	Focus on customer complaints management and opinion	0.660
27	Employee satisfaction and engagement	0.656
28	Clarity of roles and responsibilities in the organization	0.654
29	Adapting an effective and flexible organization structure	0.636
30	Access to external resources and knowledge	0.633
31	Employee opinion management and engagement in decision-making	0.622
32	Participation in BE awards	0.621
33	Adapting quality management systems such as IS9000	0.613
34	Having the right level of authority	0.576
35	Appropriate workload	0.566
36	Having a short implementation time	0.419

Rank	Item	Weight
1	Data analysis and reporting capabilities	0.858
2	Effective organizational communication capabilities	0.842
3	Implementation strategy and approach	0.839
4	Use of benchmarking	0.830
5	Adapting a clear governance framework	0.830
6	Change management	0.813
7	Focus on process management	0.807
8	Efficient and effective design of product and service	0.798
9	Providing necessary financial resources for implementing BE	0.797
10	Defining and tracking key performance indicators	0.795
11	Investment and use of information technology and systems in the organization	0.770
12	Providing necessary human resources for implementation	0.766
13	Focus on partner and supplier management	0.760
14	Providing necessary training	0.755
15	Focus on financial resources management	0.744
16	Having a culture of continuous improvement	0.735
17	Employee motivation and reward programs	0.733
18	Focus on customer satisfaction	0.729
19	Setting up a steering group and improvement teams	0.726
20	Effective strategic planning capabilities	0.721
21	Availability of clear vision in the organization	0.721
22	Use of consultants	0.715
23	Commitment of top management toward BE	0.712
24	Management support for and encouragement of an innovation culture	0.673
25	High leadership capabilities of top management	0.663
26	Focus on customer complaints management and opinion	0.660
27	Employee satisfaction and engagement	0.656
28	Clarity of roles and responsibilities in the organization	0.654
29	Adapting an effective and flexible organization structure	0.636
30	Access to external resources and knowledge	0.633
31	Employee opinion management and engagement in decision-making	0.622
32	Participation in BE awards	0.621
33	Adapting quality management systems such as IS9000	0.613
34	Having the right level of authority	0.576
35	Appropriate workload	0.566
36	Having a short implementation time	0.419

[ViewLarge]

Sharing Unavailable