Table 1. Management competencies at... | Emerald Publishing

Table 1.

Management competencies at different management levels in digital health services according to the MCAP

Management competencies	Frontline manager	Middle manager	Senior manager
Evidence – evidence-informed decision-making	IT and digitalization skills	IT and digitalization skills managing with knowledge	IT and digitalization skills managing with knowledge
Resources – operations, administration and resource management	Awareness of what is happening in the organization Planning digitalization Digital service process design	Awareness of what is happening in the organization Coordination activities	Planning digitalization Digital service process design Investing in digital solutions Deployment of digital solutions
Knowledge – knowledge of health-care environment and the organization	Knowledge of digitalization Utilization of different perspectives	Knowledge of digitalization	Knowledge of digitalization
Communications – interpersonal, communication qualities and relationship management	Listening to employees Empathy for employees Cooperation with technical professionals and developers Marketing of digitalization for employees	Listening to employees Empathy for employees Creating networks
Leadership – leading people and organization	Supporting employees Ensuring employees’ training Motivating employees Performance evaluation	Supporting employees Ensuring employees’ training Motivating employees	Supporting employees Ensuring employees’ training
Change – enabling and managing change	Development of digitalization Being excited by digitalization Having a positive attitude toward digitalization Learning digitalization Updating digital information	Development of digitalization Being excited by digitalization Having a positive attitude toward digitalization Learning digitalization Updating digital information Innovative thinking	Development of digitalization Being excited by digitalization Having a positive attitude toward digitalization Visionary thinking

Management competencies	Frontline manager	Middle manager	Senior manager
Evidence – evidence-informed decision-making	IT and digitalization skills	IT and digitalization skills managing with knowledge	IT and digitalization skills managing with knowledge
Resources – operations, administration and resource management	Awareness of what is happening in the organizationPlanning digitalizationDigital service process design	Awareness of what is happening in the organizationCoordination activities	Planning digitalizationDigital service process designInvesting in digital solutionsDeployment of digital solutions
Knowledge – knowledge of health-care environment and the organization	Knowledge of digitalizationUtilization of different perspectives	Knowledge of digitalization	Knowledge of digitalization
Communications – interpersonal, communication qualities and relationship management	Listening to employeesEmpathy for employeesCooperation with technical professionals and developersMarketing of digitalization for employees	Listening to employeesEmpathy for employeesCreating networks
Leadership – leading people and organization	Supporting employeesEnsuring employees’ trainingMotivating employeesPerformance evaluation	Supporting employeesEnsuring employees’ trainingMotivating employees	Supporting employeesEnsuring employees’ training
Change – enabling and managing change	Development of digitalizationBeing excited by digitalizationHaving a positive attitude toward digitalizationLearning digitalizationUpdating digital information	Development of digitalizationBeing excited by digitalizationHaving a positive attitude toward digitalizationLearning digitalizationUpdating digital informationInnovative thinking	Development of digitalizationBeing excited by digitalizationHaving a positive attitude toward digitalizationVisionary thinking