Table II

Linguistic variables and fuzzy numbers for ratings

Linguistic variablesFuzzy numbers
Very poor(0, 0, 0, 20)
Between very poor and poor(0, 0, 20, 40)
Poor(0, 20, 20, 40)
Between poor and fair(0, 20, 50, 70)
Fair(30, 50, 50, 70)
Between fair and good(30, 50, 80, 100)
Good(60, 80, 80, 100)
Between good and very good(60, 80, 100, 100)
Very good(80, 100, 100, 100)

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