Table 4. Definition and understanding of... | Emerald Publishing

Table 4.

Definition and understanding of the CSR concept

Respondent	Familiarity with CSR concept	Summarized CSR definition	CSR – three keywords	CSR policy changed during pandemic	Evaluate the new CSR policy
A	Yes	A voluntary activity that is economically, socially and environmentally sustainable for stakeholders	Human resources, natural resources, environment	Yes	Positive
B	Yes	When a hotel seeks to gain a competitive advantage by doing something positive for society other than economic activity	Collaboration, donation, development	Yes	Positive
C	Yes	The hotel’s commitment to sustainably balancing of its interests and partners	Development, local community, donation	Yes	Positive
D	Yes	The responsibility of the hotel is to serve its community and anyone who supports or benefits from the hotel’s services	Local community, environment, volunteering	Yes	Positive
E	Yes	The hotel’s provision of services for the benefit of society and each party in contact with the hotel for mutual benefit	Employment, environment, sustainability of natural resources	Yes	Positive
F	Yes	The hospitality industry’s dedication to achieving sustainable development through collaboration with communities	Donation, environment, ethics	Yes	Positive
G	Yes	Hotels commitment to fulfilling their responsibilities and duties to the society and environment to which they belong	Cooperation, development, symbiosis	Yes	Positive
H	Yes	The hotels’ contribution to improving services and finding solutions to social and environmental issues	Local community, donation, employment	Yes	Positive
I	Yes	Hotels offer social services to help people live better lives and protect the environment	Local community, environment, volunteering	Yes	Positive
J	Yes	Orienting hotels to serve and develop the community through community-building activities	Cooperation, development, commitment	Yes	Positive

Respondent	Familiarity with CSR concept	Summarized CSR definition	CSR – three keywords	CSR policy changed during pandemic	Evaluate the new CSR policy
A	Yes	A voluntary activity that is economically, socially and environmentally sustainable for stakeholders	Human resources, natural resources, environment	Yes	Positive
B	Yes	When a hotel seeks to gain a competitive advantage by doing something positive for society other than economic activity	Collaboration, donation, development	Yes	Positive
C	Yes	The hotel’s commitment to sustainably balancing of its interests and partners	Development, local community, donation	Yes	Positive
D	Yes	The responsibility of the hotel is to serve its community and anyone who supports or benefits from the hotel’s services	Local community, environment, volunteering	Yes	Positive
E	Yes	The hotel’s provision of services for the benefit of society and each party in contact with the hotel for mutual benefit	Employment, environment, sustainability of natural resources	Yes	Positive
F	Yes	The hospitality industry’s dedication to achieving sustainable development through collaboration with communities	Donation, environment, ethics	Yes	Positive
G	Yes	Hotels commitment to fulfilling their responsibilities and duties to the society and environment to which they belong	Cooperation, development, symbiosis	Yes	Positive
H	Yes	The hotels’ contribution to improving services and finding solutions to social and environmental issues	Local community, donation, employment	Yes	Positive
I	Yes	Hotels offer social services to help people live better lives and protect the environment	Local community, environment, volunteering	Yes	Positive
J	Yes	Orienting hotels to serve and develop the community through community-building activities	Cooperation, development, commitment	Yes	Positive

Note:

The respondents (A to J) are the staff members of the hotels analysed (see Table 3)

Source: Own data