Table 1.

Measurement development

S/NMeasurement itemsSources of scale items
1Ease of useVenkatesh and Bala (2008) 
2Perceived usefulnessBhattacherjee and Premkumar (2004); Karahanna et al. (1999); Koufaris (2002); Pikkarainen et al. (2004) and Muñoz (2008) 
3Perceived trustPavlou (2002) and Muñoz (2008) 
4Affective commitmentAllen and Meyer (1990); Ganesan (1994); Garbarino and Johnson (1999) and Morgan and Hunt (1994) 
5Social imageVenkatesh and Bala (2008); Venkatesh and Davis (2000) and Moore and Benbasat (1991) 
6Intention to useVenkatesh and Bala (2008) 

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