Table I. Demographics, factor loadings,... | Emerald Publishing

Table I.

Demographics, factor loadings, AVE, CR

Variables	Category	Frequency	Loadings	AVE	CR
Banks	Public	177
	Private	207
	Total	384
Education	>Bachelors	384
Age (years)	18 – 26	26
	26 – 35	144
	36 – 45	158
	<46	56
	Total	384
Gender	Male	292
	Female	92
	Total	384
Using Bank	>1 year	41
	1-3 years	89
	3-5 years	73
	3-7 years	98
	<7 years	83
	Total	384
Dialogue				0.5139	0.7010
DL1			0.7908
DL2			0.7123
DL3			0.8912
DL4			0.8561
DL5			0.7332
DL6			0.7341
DL7			0.9134
DL8			0.7111
Access to information				0.5049	0.8091
AI1			0.7708
AI2			0.7222
AI3			0.7342
AI4			0.7652
AI5			0.7658
AI6			0.9721
Risk assessment				0.6071	0.7631
RA1			0.7721
RA2			0.7653
RA3			0.7342
RA4			0.9542
RA5			0.8210
Transparency				0.6071	0.7631
TR1			0.8755
TR2			0.9112
TR3			0.7334
TR4			0.7121
Customer satisfaction				0.6641	0.8229
CS1			0.9001
CS2			0.7331
CS3			0.7865
CS4			0.9876
CS5			0.8711
CS6			0.7121
CS7			0.7555
CS8			0.7321

Variables	Category	Frequency	Loadings	AVE	CR
Banks	Public	177
	Private	207
	Total	384
Education	>Bachelors	384
Age (years)	18 – 26	26
	26 – 35	144
	36 – 45	158
	<46	56
	Total	384
Gender	Male	292
	Female	92
	Total	384
Using Bank	>1 year	41
	1-3 years	89
	3-5 years	73
	3-7 years	98
	<7 years	83
	Total	384
Dialogue				0.5139	0.7010
DL1			0.7908
DL2			0.7123
DL3			0.8912
DL4			0.8561
DL5			0.7332
DL6			0.7341
DL7			0.9134
DL8			0.7111
Access to information				0.5049	0.8091
AI1			0.7708
AI2			0.7222
AI3			0.7342
AI4			0.7652
AI5			0.7658
AI6			0.9721
Risk assessment				0.6071	0.7631
RA1			0.7721
RA2			0.7653
RA3			0.7342
RA4			0.9542
RA5			0.8210
Transparency				0.6071	0.7631
TR1			0.8755
TR2			0.9112
TR3			0.7334
TR4			0.7121
Customer satisfaction				0.6641	0.8229
CS1			0.9001
CS2			0.7331
CS3			0.7865
CS4			0.9876
CS5			0.8711
CS6			0.7121
CS7			0.7555
CS8			0.7321