Table 3

Data collected in company A

Problems related to the PPC functionDeficiencies in the planning system to consider the variety of routings and absence of a system to integrate the hierarchical levels of planning
Organizational structureFunctional structure
S&OPNot implemented
Extant integration mechanisms
  1. IS for reservation of capacity

  2. Communication and meetings

  3. Standardization of the PPC activities and assignment of responsibilities

  4. Size of the unit

Level organizational integration
  1. Communication and meetings: Medium; meetings with no fixed schedule

  2. Shared decisions and plans: High; plans agreed by all the ones involved

  3. Frequency of S&OP meetings and adjustments: No formal process

  4. Stimulus for exchanging ideas: High; team working in close proximity

  5. Common understanding of the important objectives: medium; cultural factors preventing the full implementation of the reservation system

Level of technical integration
  1. Interface: medium; many scheduling activities in spreadsheets

  2. Compatibility: medium; ERP not integrated with the reservation system

Level of uncertainty
  1. Changes in the customer demand: low (MTO)

  2. Problems with supply or suppliers: low

  3. Actions of the competitors: low; the company is leader in the industry

  4. Changes in the process technologies: low

  5. Other relevant source of uncertainty: Fast increase in the demand, equivalent to three times the initial volume produced in the plant

Planning performance
  1. Frequency of the modifications in the schedules/plans: not informed

  2. Level of formality: not informed

  3. Causes of the modifications in the plans: Lack of a structured planning system and clearly defined responsibilities; lack of adherence between the planning system and the shop floor constraints (previous scenarios); scrap and rework

Competitive priorities and performance measures
  1. 1. Cost; 2. delivery performance; 3. flexibility

  2. Performance measures of the PPC: Delivery performance measured by the OTIF metric

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