Communication and meetings: monthly meeting involving PPC and manufacturing, including managers and biweekly meetings for correcting deviations

Position with integrating function

Organizational culture: Attitude of collaboration and partnership between the manufacturing and the PPC function

Communication and meetings: High communication with the manufacturing function (workgroups and fixed schedule) and low with the sales function

Shared decisions and plans: Idem (see preceding topic)

Frequency of S&OP meetings and adjustments: low

Stimulus for exchanging ideas: High exchange with the manufacturing function; mutual attitude of collaboration and low exchange with the sales function

Common understanding of the important objectives: Idem (see preceding topic)

Interface: low; aggregate plan and scheduling in spreadsheets and MPS/MRP in the ERP

Compatibility: low; spreadsheets and ERP not integrated

Changes in the customer demand: High and biweekly

Problems with supply or suppliers: low; 10% of the deliveries with delay and high vertical integration

Actions of the competitors: low; the company is leader (80% of market share)

Changes in the process technologies: low

Frequency of the modifications in the schedules/plans: more than once a week

Level of formality: 10% of the plans are informally changed by the users

Causes of the modifications in the plans: 1. Demand variability; 2. Failures/delays in external supply and 3. Failures/delays in internal supply

1. Process quality; 2. delivery performance and 3. cost; different prioritization over time

Performance measures of the PPC: service level and inventory level