Table 2. Descriptive statistics and... | Emerald Publishing

Table 2.

Descriptive statistics and results of the reliability test

Latent variables	Factors	No. of items	Mean	SD	Alpha	Range of CITC
ξ1 CSR	CSR1: Consumer interests	8	4.343	0.643	0.930	0.673–0.798
	CSR2: Employee interests	5	4.049	0.750	0.899	0.718–0.789
	CSR3: Environmental management	6	3.721	0.810	0.875	0.629–0.723
	CSR4: Disclosure and corporate commitment	5	3.400	0.897	0.886	0.550–0.805
	CSR5: Sponsorship	3	3.767	0.800	0.816	0.598–0.751
η1 CI	CI: Corporate image	3	4.314	0.621	0.917	0.810–0.847
η2 OC	OC1: Organizational identification	3	3.988	0.749	0.827	0.631–0.730
	OC2: Organizational loyalty	3	3.948	0.846	0.893	0.723–0.853
	OC3: Job involvement	3	4.257	0.654	0.943	0.759–0.840
η3 FP	FP1: Financial performance	3	3.514	0.701	0.800	0.567–0.742
η3 FP	FP2: Customer service performance	4	4.046	0.649	0.878	0.657–0.805

Latent variables	Factors	No. of items	Mean	SD	Alpha	Range of CITC
ξ1CSR	CSR1: Consumer interests	8	4.343	0.643	0.930	0.673–0.798
	CSR2: Employee interests	5	4.049	0.750	0.899	0.718–0.789
	CSR3: Environmental management	6	3.721	0.810	0.875	0.629–0.723
	CSR4: Disclosure andcorporate commitment	5	3.400	0.897	0.886	0.550–0.805
	CSR5: Sponsorship	3	3.767	0.800	0.816	0.598–0.751
η1CI	CI: Corporate image	3	4.314	0.621	0.917	0.810–0.847
η2OC	OC1: Organizational identification	3	3.988	0.749	0.827	0.631–0.730
	OC2: Organizational loyalty	3	3.948	0.846	0.893	0.723–0.853
	OC3: Job involvement	3	4.257	0.654	0.943	0.759–0.840
η3FP	FP1: Financial performance	3	3.514	0.701	0.800	0.567–0.742
η3FP	FP2: Customer service performance	4	4.046	0.649	0.878	0.657–0.805