Results of the CFA
| Latent variables | Factors | Unstandardized factor loading | Standardized factor loading | S.D. | Critical ratio | R2 |
|---|---|---|---|---|---|---|
| ξ1 CSR | Consumer interests | 0.798 | 0.816 | 0.072 | 11.035 | 0.666 |
| Employee interests | 1.000a | 0.848 | – | – | 0.719 | |
| Environmental management | 0.687 | 0.581 | 0.097 | 7.056 | 0.338 | |
| Sponsorship | 0.923 | 0.724 | 0.099 | 9.354 | 0.525 | |
| η1 CI | CI1 | 0.934 | 0.855 | 0.065 | 14.317 | 0.731 |
| CI2 | 0.880 | 0.899 | 0.055 | 15.962 | 0.808 | |
| CI3 | 1.000 | 0.909 | – | – | 0.826 | |
| η2 OC | Organizational identification | 0.896 | 0.891 | 0.068 | 13.127 | 0.794 |
| Organizational loyalty | 1.000 | 0.838 | – | – | 0.703 | |
| Job involvement | 0.816 | 0.845 | 0.068 | 12.057 | 0.713 | |
| η3 OP | Financial performance | 0.548 | 0.472 | 0.110 | 4.999 | 0.223 |
| Customer service performance | 1.000 | 0.920 | – | – | 0.846 |
| Latent variables | Factors | Unstandardized factor loading | Standardized factor loading | S.D. | Critical ratio | |
|---|---|---|---|---|---|---|
| ξ1 | Consumer interests | 0.798 | 0.816 | 0.072 | 11.035 | 0.666 |
| Employee interests | 1.000a | 0.848 | – | – | 0.719 | |
| Environmental management | 0.687 | 0.581 | 0.097 | 7.056 | 0.338 | |
| Sponsorship | 0.923 | 0.724 | 0.099 | 9.354 | 0.525 | |
| η1 | CI1 | 0.934 | 0.855 | 0.065 | 14.317 | 0.731 |
| CI2 | 0.880 | 0.899 | 0.055 | 15.962 | 0.808 | |
| CI3 | 1.000 | 0.909 | – | – | 0.826 | |
| η2 | Organizational identification | 0.896 | 0.891 | 0.068 | 13.127 | 0.794 |
| Organizational loyalty | 1.000 | 0.838 | – | – | 0.703 | |
| Job involvement | 0.816 | 0.845 | 0.068 | 12.057 | 0.713 | |
| η3 | Financial performance | 0.548 | 0.472 | 0.110 | 4.999 | 0.223 |
| Customer service performance | 1.000 | 0.920 | – | – | 0.846 |
Notes:
aindicates a parameter fixed at 1.0 in the original solution; CSR: corporate social responsibility; CI: corporate image; OC: organizational commitment; OP: organizational performance; model fit index: χ2 = 76.066 (48), p = 0.006, RMR = 0.016, RMSEA = 0.066, GFI = 0.916, The adjusted goodness of fit index (AGFI) = 0.864, CFI = 0.976, normed fit index (NFI) = 0.937, radio frequency interference (RFI) = 0.914, incremental fit index (IFI) = 0.976, Tucker–Lewis index (TLI) = 0.966.
CI1: I have always had a good impression of our company; CI2: In my opinion, our company has a good image in the minds of consumers; CI3: I believe that our company has a better image than its competitors
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