Items and sub-items of the service attributes in short sea shipping
| Constructs Items | Authors Measures | O’Cass and Lim (2001) | Brooks and Frost (2004) | Brooks and Trifts (2008) | Daniels et al. (2005) | Muthitacharoen (2006) | Voss et al. (2006) | Medda and Trujillo (2010) | Baindur and Viegas (2011) | Tapaninem et al. (2012) | Yang et al. (2014) | Suarez-Aleman et al. (2015) | Paixão Casaca et al. (2017) | Arof (2018) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service attributes (H1) | – | – | – | – | – | – | – | – | – | – | – | – | – | |
| Timing/reliability (H1a) | On-time pick-up | – | – | ✓ | ✓ | – | ✓ | – | ✓ | – | ✓ | – | ✓ | – |
| Short transit time | – | ✓ | ✓ | ✓ | – | ✓ | ✓ | ✓ | – | – | – | ✓ | – | |
| High frequency of sailing | – | ✓ | ✓ | – | – | – | – | ✓ | – | ✓ | – | – | ✓ | |
| Pricing related (H1b) | Freight rates | – | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | – | – | – | – |
| Price and discount structure | – | ✓ | – | ✓ | – | ✓ | ✓ | – | ✓ | ✓ | – | – | – | |
| Willingness to negotiate | – | – | – | – | – | – | – | – | – | – | – | – | – | |
| Warehousing (H1c) | Customs clearance service | – | – | – | – | – | – | – | – | – | – | – | – | ✓ |
| Storage service | – | – | – | ✓ | – | – | – | – | – | – | – | – | – | |
| Packaging/labelling service (to avoid cargo damages) | – | – | – | ✓ | – | – | ✓ | – | – | – | – | – | – | |
| Sales (H1d) | Frequency of sales representatives’ calls to shippers | – | – | – | – | – | – | – | – | – | ✓ | ✓ | – | – |
| Knowledgeability of sales personnel | – | – | – | – | – | – | – | – | – | ✓ | ✓ | – | – | |
| Ability of sales representatives to handle problems | – | – | – | – | – | – | – | – | – | – | ✓ | – | – | |
| Door-to-door service (H1e) | One-stop logistics service | – | – | – | – | – | – | – | – | – | – | – | ✓ | – |
| Seamless logistics service | – | – | – | – | – | – | ✓ | – | ✓ | – | ✓ | ✓ | – | |
| Information (H1f) | Computer EDI interface | ✓ | – | – | – | – | ✓ | ✓ | – | – | ✓ | – | ✓ | – |
| Computerised cargo tracing | ✓ | ✓ | – | – | – | ✓ | ✓ | – | – | – | – | ✓ | – |
| Constructs | Authors | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service attributes ( | – | – | – | – | – | – | – | – | – | – | – | – | – | |
| Timing/reliability ( | On-time pick-up | – | – | ✓ | ✓ | – | ✓ | – | ✓ | – | ✓ | – | ✓ | – |
| Short transit time | – | ✓ | ✓ | ✓ | – | ✓ | ✓ | ✓ | – | – | – | ✓ | – | |
| High frequency of sailing | – | ✓ | ✓ | – | – | – | – | ✓ | – | ✓ | – | – | ✓ | |
| Pricing related ( | Freight rates | – | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | – | – | – | – |
| Price and discount structure | – | ✓ | – | ✓ | – | ✓ | ✓ | – | ✓ | ✓ | – | – | – | |
| Willingness to negotiate | – | – | – | – | – | – | – | – | – | – | – | – | – | |
| Warehousing | Customs clearance service | – | – | – | – | – | – | – | – | – | – | – | – | ✓ |
| Storage service | – | – | – | ✓ | – | – | – | – | – | – | – | – | – | |
| Packaging/labelling service (to avoid cargo damages) | – | – | – | ✓ | – | – | ✓ | – | – | – | – | – | – | |
| Sales ( | Frequency of sales representatives’ calls to shippers | – | – | – | – | – | – | – | – | – | ✓ | ✓ | – | – |
| Knowledgeability of sales personnel | – | – | – | – | – | – | – | – | – | ✓ | ✓ | – | – | |
| Ability of sales representatives to handle problems | – | – | – | – | – | – | – | – | – | – | ✓ | – | – | |
| Door-to-door service ( | One-stop logistics service | – | – | – | – | – | – | – | – | – | – | – | ✓ | – |
| Seamless logistics service | – | – | – | – | – | – | ✓ | – | ✓ | – | ✓ | ✓ | – | |
| Information ( | Computer EDI interface | ✓ | – | – | – | – | ✓ | ✓ | – | – | ✓ | – | ✓ | – |
| Computerised cargo tracing | ✓ | ✓ | – | – | – | ✓ | ✓ | – | – | – | – | ✓ | – |
Source: This research
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.