Table 3. Exploratory factor analysis of...

Table 3.

Exploratory factor analysis of short sea shipping service attributes

Construct/factor	Attribute	Measure	Factor loading
Timing-related services (TS)	TS1	On-time pick-up	0.92
	TS2	Short transit time	0.95
	TS3	High frequency of sailing	0.89
Pricing-related services (PS)	PS1	Freight rates	0.88
	PS2	Price and discount structure	0.90
	PS3	Willingness to negotiate	0.86
Warehousing services (WS)	E1	Customs clearance service	0.75
	E2	Storage service	0.92
	E3	Packaging/labelling service	0.82
Sales services (SS)	S1	Frequency of sales representatives’ calls to shippers	0.79
	S2	Knowledgeability of sales personnel	0.85
	S3	Ability of sales representatives to handle problems	0.83
Door-to-door services (DS)	DS1	One-stop logistics service	0.78
Door-to-door services (DS)	DS2	Seamless logistics service	0.80
Information services (IS)	IS1	Computer EDI interface	0.77
Information services (IS)	IS2	Computer cargo tracing	0.91
Service preference (SP)	SP 1	Transaction cost preference	0.94
	SP 2	Product preference	0.88
	SP 3	Social interaction preference	0.79
Perceived value (PV)	PV1	The service would be economical	0.80
	PV2	The service is value for money compared with that of major competitors	0.88
	PV3	The choice of transacting with the firm is the right decision when price and other expenses are considered	0.82
Purchase intentions (PI)	PI1	I intend to transact with the firm in the near future	0.82
	PI2	I plan to purchase the service from the firm in the near future	0.89
	PI3	I predict that I would consider purchasing the service from the firm in the near future	0.92

Construct/factor	Attribute	Measure	Factor loading
Timing-related services (TS)	TS1	On-time pick-up	0.92
	TS2	Short transit time	0.95
	TS3	High frequency of sailing	0.89
Pricing-related services (PS)	PS1	Freight rates	0.88
	PS2	Price and discount structure	0.90
	PS3	Willingness to negotiate	0.86
Warehousing services (WS)	E1	Customs clearance service	0.75
	E2	Storage service	0.92
	E3	Packaging/labelling service	0.82
Sales services (SS)	S1	Frequency of sales representatives’ calls to shippers	0.79
	S2	Knowledgeability of sales personnel	0.85
	S3	Ability of sales representatives to handle problems	0.83
Door-to-door services (DS)	DS1	One-stop logistics service	0.78
Door-to-door services (DS)	DS2	Seamless logistics service	0.80
Information services (IS)	IS1	Computer EDI interface	0.77
Information services (IS)	IS2	Computer cargo tracing	0.91
Service preference (SP)	SP 1	Transaction cost preference	0.94
	SP 2	Product preference	0.88
	SP 3	Social interaction preference	0.79
Perceived value (PV)	PV1	The service would be economical	0.80
	PV2	The service is value for money compared with that of major competitors	0.88
	PV3	The choice of transacting with the firm is the right decision when price and other expenses are considered	0.82
Purchase intentions (PI)	PI1	I intend to transact with the firm in the near future	0.82
	PI2	I plan to purchase the service from the firm in the near future	0.89
	PI3	I predict that I would consider purchasing the service from the firm in the near future	0.92

Source: This study