Table 4.

Confirmatory factor analysis

ConstructAttributesFactor loadingConstruct reliability (CR)Average variance extracted (AVE)
Timing-related services (TS)TS10.920.910.75
TS20.95
TS30.89
Pricing-related services (PS)PS10.880.930.86
PS20.890
PS30.86
Warehousing services (WS)WS10.750.820.71
WS20.92
WS30.82
Sales service (SS)SS10.790.870.79
SS20.85
SS30.83
Door-to-door services (DS)DS10.780.910.75
DS20.80
Information service (IS)IS10.770.940.83
IS20.91
Service preference (SP)SP10.940.850.80
SP20.88
SP30.79
Perceived value (PV)PV10.800.910.85
PV20.88
PV30.82
Purchase intentions (PI)PI10.820.920.69
PI20.89
PI30.92
Source: This study

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