Confirmatory factor analysis
| Construct | Attributes | Factor loading | Construct reliability (CR) | Average variance extracted (AVE) |
|---|---|---|---|---|
| Timing-related services (TS) | TS1 | 0.92 | 0.91 | 0.75 |
| TS2 | 0.95 | |||
| TS3 | 0.89 | |||
| Pricing-related services (PS) | PS1 | 0.88 | 0.93 | 0.86 |
| PS2 | 0.890 | |||
| PS3 | 0.86 | |||
| Warehousing services (WS) | WS1 | 0.75 | 0.82 | 0.71 |
| WS2 | 0.92 | |||
| WS3 | 0.82 | |||
| Sales service (SS) | SS1 | 0.79 | 0.87 | 0.79 |
| SS2 | 0.85 | |||
| SS3 | 0.83 | |||
| Door-to-door services (DS) | DS1 | 0.78 | 0.91 | 0.75 |
| DS2 | 0.80 | |||
| Information service (IS) | IS1 | 0.77 | 0.94 | 0.83 |
| IS2 | 0.91 | |||
| Service preference (SP) | SP1 | 0.94 | 0.85 | 0.80 |
| SP2 | 0.88 | |||
| SP3 | 0.79 | |||
| Perceived value (PV) | PV1 | 0.80 | 0.91 | 0.85 |
| PV2 | 0.88 | |||
| PV3 | 0.82 | |||
| Purchase intentions (PI) | PI1 | 0.82 | 0.92 | 0.69 |
| PI2 | 0.89 | |||
| PI3 | 0.92 |
| Construct | Attributes | Factor loading | Construct reliability (CR) | Average variance extracted (AVE) |
|---|---|---|---|---|
| Timing-related services (TS) | TS1 | 0.92 | 0.91 | 0.75 |
| TS2 | 0.95 | |||
| TS3 | 0.89 | |||
| Pricing-related services (PS) | PS1 | 0.88 | 0.93 | 0.86 |
| PS2 | 0.890 | |||
| PS3 | 0.86 | |||
| Warehousing services (WS) | WS1 | 0.75 | 0.82 | 0.71 |
| WS2 | 0.92 | |||
| WS3 | 0.82 | |||
| Sales service (SS) | SS1 | 0.79 | 0.87 | 0.79 |
| SS2 | 0.85 | |||
| SS3 | 0.83 | |||
| Door-to-door services (DS) | DS1 | 0.78 | 0.91 | 0.75 |
| DS2 | 0.80 | |||
| Information service (IS) | IS1 | 0.77 | 0.94 | 0.83 |
| IS2 | 0.91 | |||
| Service preference (SP) | SP1 | 0.94 | 0.85 | 0.80 |
| SP2 | 0.88 | |||
| SP3 | 0.79 | |||
| Perceived value (PV) | PV1 | 0.80 | 0.91 | 0.85 |
| PV2 | 0.88 | |||
| PV3 | 0.82 | |||
| Purchase intentions (PI) | PI1 | 0.82 | 0.92 | 0.69 |
| PI2 | 0.89 | |||
| PI3 | 0.92 |