Waste in the health administration program
| Items | Explanation |
|---|---|
| Lack of standardization | Lack of a standardized approach in internship placement |
| Information about internship placement was not communicated in a standardized method | |
| No internship orientation process for preceptors | |
| Lack of feedback/voice of customer | Lack of a standardized format for collecting feedback from students and preceptors |
| Wait | Students had to wait to hear from faculty members regarding the process of internship placement |
| Motion | Students were making unnecessary trips to the university to meet with faculty. Lack of clarity in internship placement led to confusion among both students and preceptors |
| Transportation | Multiple emails with attachments between the faculty member and students to explain the internship placement process |
| Multiple emails with attachments between faculty member and preceptor to explain the internship placement process | |
| Defects | Classes that were shared among the different programs did not include content related to health care |
| Faculty members teaching outdated material | |
| Lack of attention to accreditation requirements | |
| Lack of team-based assignments | |
| Overproduction | Providing information about the different types of internships (without asking) |
| Making a list of internship sites before talking to the students | |
| Printing internship documents before meeting with the students | |
| Overprocessing | A review of the existing courses revealed that there was repetition of content in several classes |
| Items | Explanation |
|---|---|
| Lack of standardization | Lack of a standardized approach in internship placement |
| Information about internship placement was not communicated in a standardized method | |
| No internship orientation process for preceptors | |
| Lack of feedback/voice of customer | Lack of a standardized format for collecting feedback from students and preceptors |
| Wait | Students had to wait to hear from faculty members regarding the process of internship placement |
| Motion | Students were making unnecessary trips to the university to meet with faculty. Lack of clarity in internship placement led to confusion among both students and preceptors |
| Transportation | Multiple emails with attachments between the faculty member and students to explain the internship placement process |
| Multiple emails with attachments between faculty member and preceptor to explain the internship placement process | |
| Defects | Classes that were shared among the different programs did not include content related to health care |
| Faculty members teaching outdated material | |
| Lack of attention to accreditation requirements | |
| Lack of team-based assignments | |
| Overproduction | Providing information about the different types of internships (without asking) |
| Making a list of internship sites before talking to the students | |
| Printing internship documents before meeting with the students | |
| Overprocessing | A review of the existing courses revealed that there was repetition of content in several classes |
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