Table 5

Fornell-larcker criterion analysis for checking discriminant validity

ConveyanceExpenseLoyaltyRelative advantageResponsivenessSatisfactionSecurity
Conveyance0.783      
Expense0.6470.786     
Loyalty0.5760.5800.714    
Relative advantage0.6490.5920.5880.739   
Responsiveness0.6420.5600.5630.5910.764  
Satisfaction0.7670.7680.7360.7530.7490.771 
Security0.6980.5560.5920.5990.6020.7290.840

Source(s): Authors own findings

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