Path co efficient
| Relationship | t-statistics | p-value |
|---|---|---|
| Expense → Satisfaction | 4.254 | 0.000 |
| Responsiveness → Satisfaction | 2.881 | 0.004 |
| Relative advantage → Satisfaction | 2.938 | 0.003 |
| Security → Satisfaction | 2.387 | 0.017 |
| Convenience → Satisfaction | 2.155 | 0.031 |
| Expense → Loyalty | 0.238 | 0.812 |
| Satisfaction → Loyalty | 4.450 | 0.000 |
| Relationship | ||
|---|---|---|
| Expense → Satisfaction | 4.254 | 0.000 |
| Responsiveness → Satisfaction | 2.881 | 0.004 |
| Relative advantage → Satisfaction | 2.938 | 0.003 |
| Security → Satisfaction | 2.387 | 0.017 |
| Convenience → Satisfaction | 2.155 | 0.031 |
| Expense → Loyalty | 0.238 | 0.812 |
| Satisfaction → Loyalty | 4.450 | 0.000 |
Sources(s): Authors own findings
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