Value of f2
| Expense | Security | Rel-adv | Responsiveness | Convenience | Satisfaction | Loyalty | |
|---|---|---|---|---|---|---|---|
| Expense | 0.27 | 0.00 | |||||
| Security | 0.07 | ||||||
| Rel-adv | 0.15 | ||||||
| Responsiveness | 0.17 | ||||||
| Convenience | 0.06 | ||||||
| Satisfaction | 0.45 |
| Expense | Security | Rel-adv | Responsiveness | Convenience | Satisfaction | Loyalty | |
|---|---|---|---|---|---|---|---|
| Expense | 0.27 | 0.00 | |||||
| Security | 0.07 | ||||||
| Rel-adv | 0.15 | ||||||
| Responsiveness | 0.17 | ||||||
| Convenience | 0.06 | ||||||
| Satisfaction | 0.45 |
Source(s): Authors own findings
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