Table 2

Goals and issues of stakeholders

Goals and issuesInternal stakeholdersExternal stakeholders
Strategic goalsIssuesCourt
President
Court
Manager
Judges and
referees
AssistantsAdministrative
staff
Labor
Unions
ClientsJustice
entities
AuthoritiesCitizens, local
communities,
society
Media
Gaining knowledge about long-term tendencies in the behavior of stakeholders and understanding their needs related to the administration of justiceNumber of cases brought to courtHHMMMMHMMLL
Number of cases per a single adjudicatorHHMMMMHLMLM
Collaboration as part of a partnership with stakeholders for shaping the culture of compliance with, and understanding of, the lawNumber of cases heardLLHLLLLLMLM
Types of cases heard in courts (number of damages awarded, and convictions by case type)LLMLLLLMMLL
Collaboration as part of a partnership with stakeholders for shaping the culture of case settlementNumber of litigation casesLLMLLLHMLLL
Number of cases heard through mediationMLMLLLHLMLL
Establishing relationships that are key to ensuring the stability of employment of internal stakeholdersCareer pathMMMMLMLLLLL
Promoting innovativenessMMLLLLLLLLL
Participative management modelMMLLLLLLLLL
Strengthening the authority of the courtCommunication with employeesHHHHHHLLMLL
Communication with societyMMMLLMMLHMH
Improving relations with the publicCommunication with societyMMMLLLMLHMH
Reporting social engagement activitiesHHMLLLLLMLM
Embedding partnerships in the local communityNumber of pro-social activitiesHHMLLLLLMLL

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