Table 3.

Discriminant validitya

Concept12345
1. Communication consistency0.77180.2820.2880.2150.105
2. Channel coordination0.413; 0.6490.5640.0560.5140.048
3. Attitudes toward marketing communications0.394; 0.6810.080; 0.3920.8090.0950.063
4. Synergy realization0.328; 0.6000.625; 0.8090.145; 0.4730.5710.127
5. Customer engagement behavior0.166; 0.4820.072; 0.3680.116; 0.3840.210; 0.5020.548

Note:

aNumbers in italic represent the AVEs for the variables (diagonal), squared correlation (above the diagonal) and confidence intervals (below the diagonal)

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