Table 5.

Indirect effects

PathCoefficientStandard error
Communication consistencyAttitudes toward marketing communicationsEmployees’ perception about customer engagement behavior0.068***0.033
Communication consistencySynergy realizationEmployees’ perception about customer engagement behavior0.030 (ns)0.021
Channel coordinationSynergy realizationEmployees’ perception about customer engagement behavior0.104***0.033

Note:

***p < 0.01

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