Table 1 Descriptive statistics,... | Emerald Publishing

Table 1

Descriptive statistics, inter-construct correlations, reliability coefficients, AVE and MSV

Constructs	AVE	MSV	Proactive personality	Work engagement	Service recovery performance	Customer engagement
Proactive personality	0.61	0.22	0.80
Work engagement	0.53	0.18	0.43*	0.76
Service recovery performance	0.51	0.15	0.46*	0.39*	0.79
Customer engagement	0.52	0.22	0.47*	0.42*	0.39*	0.81
Cronbach's alpha			0.86	0.81	0.84	0.79
Mean			3.54	3.67	3.69	3.85
Standard deviation			0.614	0.706	0.693	0.677

Constructs	AVE	MSV	Proactive personality	Work engagement	Service recovery performance	Customer engagement
Proactive personality	0.61	0.22	0.80
Work engagement	0.53	0.18	0.43*	0.76
Service recovery performance	0.51	0.15	0.46*	0.39*	0.79
Customer engagement	0.52	0.22	0.47*	0.42*	0.39*	0.81
Cronbach's alpha			0.86	0.81	0.84	0.79
Mean			3.54	3.67	3.69	3.85
Standard deviation			0.614	0.706	0.693	0.677

Note(s): *p < 0.05, AVE = Average variance extracted, MSV = Maximum shared variance

Source(s): Data compilation by the authors