Survey framework using 7 priorities and 24 capabilities
| Priority | Capability | Definition |
|---|---|---|
| Cost | 1 Cost efficiency | The ability to provide products at low cost |
| 2 Process efficiency | The ability to maximize utilization of process resources | |
| 3 Flow efficiency | The ability to maximize the process output | |
| Quality | 4 Product quality | The ability to provide high performance products |
| 5 Process quality | The ability to provide products with consistent quality | |
| 6 Product durability | The ability to provide durable products | |
| Delivery | 7 Delivery dependability | The ability to deliver on time |
| 8 Delivery speed | The ability to deliver in a short time | |
| 9 Delivery flexibility | The ability to change delivery times and quantities within the agreed upon time | |
| Flexibility | 10 Volume flexibility | The ability to respond to changes in market demand |
| 11 Product mix flexibility | The ability to change the manufacturing product mix | |
| 12 Product flexibility | The ability to customize products based on customer requirements | |
| 13 Product line flexibility | The ability to provide a wide range of products with different features | |
| 14 Employee flexibility | The ability of employees to perform different types of tasks | |
| Service | 15 Customer service | The ability to provide customers with service prior to product delivery |
| 16 After sale service | The ability to provide customers with service after product delivery | |
| 17 Advertising | The ability to advertise and promote products effectively | |
| 18 Distribution | The ability to distribute products broadly | |
| Innovation | 19 Product innovation | The ability to develop and introduce new products |
| 20 Technology innovation | The ability to develop and implement new technologies | |
| 21 Service innovation | The ability to develop and introduce new services | |
| 22 Market innovation | The ability to find and exploit new markets and opportunities | |
| Sustainability | 23 Product sustainability | The ability to provide sustainable products |
| 24 Process sustainability | The ability to provide products in a sustainable manner |
| Priority | Capability | Definition |
|---|---|---|
| Cost | 1 Cost efficiency | The ability to provide products at low cost |
| 2 Process efficiency | The ability to maximize utilization of process resources | |
| 3 Flow efficiency | The ability to maximize the process output | |
| Quality | 4 Product quality | The ability to provide high performance products |
| 5 Process quality | The ability to provide products with consistent quality | |
| 6 Product durability | The ability to provide durable products | |
| Delivery | 7 Delivery dependability | The ability to deliver on time |
| 8 Delivery speed | The ability to deliver in a short time | |
| 9 Delivery flexibility | The ability to change delivery times and quantities within the agreed upon time | |
| Flexibility | 10 Volume flexibility | The ability to respond to changes in market demand |
| 11 Product mix flexibility | The ability to change the manufacturing product mix | |
| 12 Product flexibility | The ability to customize products based on customer requirements | |
| 13 Product line flexibility | The ability to provide a wide range of products with different features | |
| 14 Employee flexibility | The ability of employees to perform different types of tasks | |
| Service | 15 Customer service | The ability to provide customers with service prior to product delivery |
| 16 After sale service | The ability to provide customers with service after product delivery | |
| 17 Advertising | The ability to advertise and promote products effectively | |
| 18 Distribution | The ability to distribute products broadly | |
| Innovation | 19 Product innovation | The ability to develop and introduce new products |
| 20 Technology innovation | The ability to develop and implement new technologies | |
| 21 Service innovation | The ability to develop and introduce new services | |
| 22 Market innovation | The ability to find and exploit new markets and opportunities | |
| Sustainability | 23 Product sustainability | The ability to provide sustainable products |
| 24 Process sustainability | The ability to provide products in a sustainable manner |
Adapted from Sansone et al. (2017; 2020a, 2020b)