Table 5.

Conclusions, theoretical and practical contributions

ConclusionsTheoretical and practical contributions
Technical quality:Consider the principles of inclusive web-design
Strengths of:Reducing website load-time
E-commerce websites: ease of use/web design and navigabilityAvoiding broken/invalid/unimplemented links
Informative websites: ease of use/web designEncourage return-visits (attractive design, social bookmarking or search engine retargeting)
Weaknesses of: 
E-commerce and informative websites: accessibility, loading time, positioning and performance level 
Content quality:Expanding company information (shops/offices or job offers) and the way it is presented (multimedia-format)
Strengths of:Align social media with communication goals
E-commerce websites: transactional content and use of social mediaImplement tools that facilitate interactivity (download material, user-community, optimise websites for mobile, chatbot, subscription to RSS-newsletters or links to sponsors)
Informative website: informative contentImprove online business transactions
Weaknesses of: 
E-commerce websites: informative content and interactivity 
Informative websites: communicational and transactional content 

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