the Difference between the traditional and strategic concepts of simplification of procedures
| Simplification of procedures in the traditional sense | Simplification of procedures as a strategy |
|---|---|
| It does not mainly focus on information and communication technology to provide the service | It mainly depends on information and communication technology (e-government) and all relevant applications to provide public services quickly and easily |
| The procedures within each organization are simplified individually without an integrated view with the other organizations linked to their activities | It coordinates and offers support at all levels of government between similar activities, to achieve excellence in providing services and associated operations |
| It does not treat the citizen as a customer whose needs must be addressed | It adopts the concept of the new public administration related to its overall view of the government, the integrated goals, coordination with all parties of the government, teamwork, and clearly stated procedures |
| The change is not done radically, rather by modifying the existing procedures and models, and reducing steps | It is innovative, and seeks to radically change the processes, then the procedures associated with them, with a holistic view of all organizations |
| It does not adopt the idea of excellence, or provide added value at the organizational or governmental levels | Focuses on the priority of added value by providing high-quality services while reducing administrative burdens on beneficiaries by:
|
| It focuses on the procedure without a holistic view of business methods and service delivery tools | It develops and improves all elements to the procedure, and links them to the concepts of total quality |
| It relies mainly on process flow charts to record the procedural process as basic tools for simplification | It seeks to change the culture of the bureaucracy and the perception of their (inaccurate, please revise) role in providing public service |
| Simplification of procedures in the traditional sense | Simplification of procedures as a strategy |
|---|---|
| It does not mainly focus on information and communication technology to provide the service | It mainly depends on information and communication technology (e-government) and all relevant applications to provide public services quickly and easily |
| The procedures within each organization are simplified individually without an integrated view with the other organizations linked to their activities | It coordinates and offers support at all levels of government between similar activities, to achieve excellence in providing services and associated operations |
| It does not treat the citizen as a customer whose needs must be addressed | It adopts the concept of the new public administration related to its overall view of the government, the integrated goals, coordination with all parties of the government, teamwork, and clearly stated procedures |
| The change is not done radically, rather by modifying the existing procedures and models, and reducing steps | It is innovative, and seeks to radically change the processes, then the procedures associated with them, with a holistic view of all organizations |
| It does not adopt the idea of excellence, or provide added value at the organizational or governmental levels | Focuses on the priority of added value by providing high-quality services while reducing administrative burdens on beneficiaries by: It supports all activities and functions within all organizations individually, and simplifies procedures holistically. It reduces the operating cost by developing its methods based on information and communication technology. |
| It focuses on the procedure without a holistic view of business methods and service delivery tools | It develops and improves all elements to the procedure, and links them to the concepts of total quality |
| It relies mainly on process flow charts to record the procedural process as basic tools for simplification | It seeks to change the culture of the bureaucracy and the perception of their (inaccurate, please revise) role in providing public service |