Summary of studies on PSQ dimensions
| Studies | Dimensions of PSQ |
|---|---|
| Ha (2003) | Availability of port service information |
| Geographical position | |
| Turn-around time of handling cargo at port | |
| Availability of facilities | |
| Management | |
| Service fees | |
| Convenience for customer | |
| Pantouvakis (2010) | Services |
| Security and safety | |
| Cleanliness | |
| Guidance-communication | |
| Parking facilities | |
| Information | |
| Kolanovic et al. (2008) | Reliability |
| Competence | |
| Lee et al. (2013) | Timeliness |
| Responsiveness | |
| Cooperation | |
| Infrastructure | |
| Price acceptability | |
| Cho et al. (2010) | Endogenous quality |
| Exogenous quality | |
| Relational quality |
| Studies | Dimensions of PSQ |
|---|---|
| Availability of port service information | |
| Geographical position | |
| Turn-around time of handling cargo at port | |
| Availability of facilities | |
| Management | |
| Service fees | |
| Convenience for customer | |
| Services | |
| Security and safety | |
| Cleanliness | |
| Guidance-communication | |
| Parking facilities | |
| Information | |
| Reliability | |
| Competence | |
| Timeliness | |
| Responsiveness | |
| Cooperation | |
| Infrastructure | |
| Price acceptability | |
| Endogenous quality | |
| Exogenous quality | |
| Relational quality |
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