Results of reliability and validity tests in CFA
| CR | AVE | MSV | ASV | |
|---|---|---|---|---|
| Image and social responsibility | 0.875 | 0.637 | 0.203 | 0.152 |
| Outcomes | 0.862 | 0.513 | 0.289 | 0.189 |
| Process | 0.850 | 0.659 | 0.062 | 0.052 |
| Management | 0.740 | 0.503 | 0.054 | 0.044 |
| Customer satisfaction | 0.890 | 0.619 | 0.289 | 0.262 |
| CR | AVE | MSV | ASV | |
|---|---|---|---|---|
| Image and social responsibility | 0.875 | 0.637 | 0.203 | 0.152 |
| Outcomes | 0.862 | 0.513 | 0.289 | 0.189 |
| Process | 0.850 | 0.659 | 0.062 | 0.052 |
| Management | 0.740 | 0.503 | 0.054 | 0.044 |
| Customer satisfaction | 0.890 | 0.619 | 0.289 | 0.262 |
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